S.A. Parth
Hyderabad
Summary
Dynamic leader with a proven track record, specializing in strategic learning and development initiatives. Achieved significant enhancements in training outcomes by mentoring teams and optimizing MSO, resulting in improved training KPIs. Expertise in collaboration and performance management drives impactful employee development, and ensures high stakeholder satisfaction. Career goals include further elevating organizational performance through innovative L&D strategies. Innovative professional in workforce training and development, known for high productivity and efficiency in task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance assessment tools. Excel using communication, adaptability, and leadership to foster learning environments that promote growth.
Overview
7
7
years of professional experience
Work History
Assistant Training Manager
Digitide
Hyderabad
02.2025 - Current
- Lead and manage end-to-end training delivery for the Q-Commerce process, covering new hire onboarding, nesting support and ongoing refresher training.
- Collaborate with operations and quality teams to conduct Training Needs Analysis (TNA) and implement performance improvement programs.
- Design, develop, and update training materials including SOPs, process flows, e-learning modules, and knowledge base content.
- Managed a team of trainers, lead trainers, and ensured consistent delivery of learning outcomes.
- Ensure consistent training effectiveness by tracking post-training assessments, productivity scores, QA scores, and agent performance during nesting.
- Lead train-the-trainer (TTT) programs, mentor new trainers, and conduct regular calibrations for content and delivery quality.
Ensure compliance with client-specific SLAs, SOPs, and audit readiness for all training activities. - Designed and implemented on boarding and cross-training modules, handling ramp-up as per requirement.
- Participated in daily operations reviews and client calls. Supported Go-Live readiness checks, floor support during nesting, and performance monitoring in early tenure.
Assistant Manager - Training and Development
Teleperformance
Jaipur
07.2022 - 01.2025
- Managing Product, Process, and Behavioral Training.
- Managing a team of trainers across different sites, handling domestic and international LOBs, i.e. Voice, some, chat, and e-mail, etc.
- Implemented training improvements to achieve desired results.
- Designed training schedules for new and existing employees.
- Monitored trainer/employee progress during training sessions, and provided feedback when needed.
- Coordinated recruitment and placement of training program participants.
- Maintained an up-to-date database of all employees' training records, certifications, training dashboards, training review presentations, and scorecards.
- Implemented strategies for improving organizational performance through effective use of available resources.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Analyzed training needs to develop new programs or modify and improve existing.
- Communicated regularly with stakeholders regarding upcoming trainings, workshops, seminars.
- Monitor and evaluate the effectiveness of training programs.
- Maintain relationships with external training providers, clients, and other stakeholders.
- Collaborating with other departments to identify training needs.
- Assessed training needs through surveys, interviews with employees or focus groups.
Trainer
Teleperformance
Jaipur
08.2019 - 06.2022
- Company Overview: Company Overview: Teleperformance, Jaipur (Realme)
- Responsible for conducting the New Hire Training batch.
- Responsible for the refreshers conducted on the basis of TNI and BQ shared by the Quality team.
- To supervise all trainees from 0 to 30 days in order to achieve benchmarks for Quality, C-Sat, and FCR scores.
- To conduct the E-check for the entire floor, including support staff as well.
- To ensure all required IDs, like NT and Domain, client tool IDs are created for all agents in advance without any delays.
- To participate in quality calibrations and ensure 0% variance.
- To ensure all IT issues in training rooms are resolved on time.
- To conduct PKT for the entire floor.
- Handling all MIS reports, such as training dashboards, PKT reports, training attendance, refresher efficacy and 0-30 data.
- Launching initiatives to improve the process performance.
- Handling Client Communications.
- Creating WBR, MBR, QBR, and YBR decks and presenting them.
- Company Overview: Teleperformance, Jaipur (Realme)
Technical Support Executive
Teleperformance
Jaipur
09.2018 - 06.2019
- Company Overview: Company Overview: Teleperformance Jaipur (Huawei)
- Worked in Social Media Global LOB (Sep'18- Jan'19)
- Handled global Social Media channels like Twitter, Facebook, Instagram & Youtube, handled the customers and resolved their queries.
- Spread awareness regarding the product to the customers.
- Ensured Customer Satisfaction.
- Received Best Global Social Media Champ.
- Worked in Social Media India LOB (Feb'19-April'19)
- Handled Indian Social Media channels like Twitter, Facebook, Instagram & Youtube, handled the customers and resolved their queries.
- Spread awareness regarding the product to the customers.
- Ensured Customer Satisfaction.
- Worked in E-mail LOB (May'19-June'19)
- Handled Email and resolved customer queries and concerns.
- Company Overview: Teleperformance Jaipur (Huawei)
Skills
- MSO
- Leadership
- Interpersonal communication
- Performance Management
- Collaboration
- Mentoring
- Human resources
- L&D
- Innovation
Accomplishments
- TTT Certified from realme
- Certified Trainer from Trainer Foundation, Teleperformance
- Received multiple R&R for Best Trainer, Best AM Training, Gliding Light of the Month, etc.
References
Available upon Request
Languages
- English
- Hindi
- Malayalam
Personal Information
- Location Preference: Anywhere in India
- Date of Birth: 01/09/99
Timeline
Assistant Training Manager
Digitide
02.2025 - Current
Assistant Manager - Training and Development
Teleperformance
07.2022 - 01.2025
Trainer
Teleperformance
08.2019 - 06.2022
Technical Support Executive
Teleperformance
09.2018 - 06.2019
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