S A SUNDAR

• Streamlined IT support processes for increased efficiency in addressing production user issues and concerns.
• Established strong relationships with key stakeholders across various departments in order to provide tailored IT support services.
• Collaborated closely with cross-functional teams to ensure seamless IT support for ongoing projects and company-wide initiatives.
• Streamlined IT support processes for increased efficiency by developing standard operating procedures for troubleshooting and maintenance tasks.
• Documented procedures related to IT support tasks for easy reference among team members and continuity of service delivery standards.
• Revamp of mrp tool

Flows for the store

• Stock Management
• Shrinkage(0.74%) (Inventory, Stock Accuracy)
• Availability(85%), SLT(40)
• Cash Management (0.02%)
• Discrepancy (POS closing, DM Handover)
• SFS store with 98% availability
• PNL workings
• Commercially managing strategies inside store for increasing margin or quantity based on customer trend and month's ambition
• Controlling and managing expenses of store frugally to achieve EBIT
• Store Image
• Maintenance of Aesthetics of store
• Maintenance of the garden area & playground in the Store premises
• Maintenance of Store lightings and paintings
• Team Mates safety
• FAT/FRT training, Inductions
• Safety security of store
• Monthly, Weekly, Daily, Handovers and checkpoints (SOD, BSU, SCF)
• Documentations
• Maintenance & Safety Register
• Compliance & Contracts
• Licenses
• Trainings -DailyManager Trainings, Flows training
• Vendor management (Asset management)
• Managing different vendors for different equipment in store by regularly servicing them
• (Fire hydrant system, DG, HVAC system, Solar roofing, Electrical system, waste management)

• Led cross-functional teams to identify areas of improvement within the production line and implement necessary changes.
• Managed 94 Model codes from various inhouse Brands and supplied to various countries
• Tools worked with (Prod.com, SAP, AFO)
• Have worked with and managed FGM (First Garment Manufacturing) & ShivaTex
• Validating the procurement of raw material for the supplier based on the qty confirmed by RS & CPM
• Monitored workers on site during production activities for safety procedures compliance.
• Implemented cost-saving initiatives in the production process, resulting in significant financial savings for the company.
• Optimized inventory levels with careful planning, forecasting, and supplier relationship management.
• Learned and adapted quickly to new technology and software applications.

• Trained 80+ employees in aspects of Webpos cash counter operations
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Trained in aspects for stores.com for POS closing and Daily Manager handover
• Stock flows
• Customer satisfaction rating = 91.54% (2018) 92.78% (2019)
• Worked closely with the IT Retail for the Stores.com migration & aided in successful launch of stores.com in Decathlon India
• Smooth operation of cash counters
• Worked with IT retail on testing and implementation of welcome desk operation
• Human management