Saachi Das

• Translated data insights into well-defined features and user stories with clear acceptance criteria, owning backlog refinement and release readiness as the bridge between customer pain points and engineering delivery.
• Coordinated across engineering, data, and QA teams to resolve dependencies and delivery blockers, surfacing tradeoffs and risks to support feature-level prioritisation.
• Used funnel and interaction data to prioritize which experience gaps to fix first — balancing customer impact, call-volume reduction, and cost-to-serve
• Used funnel and interaction data to prioritise which experience gaps to fix first — balancing customer impact, call-volume reduction, and cost-to-serve
• Analyzed end-to-end customer journeys across support channels (IVR, care calls, digital) to identify drop-off points, intent-completion failures, and root causes of abandoned journeys
• Validated post-production changes by re-measuring journey completion rates and confirming fixes achieved intended improvements.
• Delivered measurable business impact: improved journey completion rates and saved Verizon significant dollars by reducing failed interactions, repeat calls, and support costs

Strategic Product Planning & Execution

• Owned and prioritized the product backlog end-to-end, driving deployments from concept to delivery across complex, deadline-driven projects
• Facilitated scrum ceremonies and sprint planning to align development teams on priorities and business objectives
• Acted as primary liaison between business stakeholders and engineering, translating requirements into shippable solutions
• Facilitated scrum ceremonies and sprint planning to align development teams on priorities and business objectives, enhancing collaboration and focus on deliverables
• Liaised between business stakeholders and engineering, translating requirements into shippable solutions that meet user needs and business goals
• Integrated RPA BOTs to automate manual claims and back-office document/report workflows in a regulated healthcare (HIPAA/compliance-sensitive) environment, generating $3M in annual savings and measurable efficiency gains.
• Designed and launched web-based tools for the service industry, delivering 35% productivity and 40% quality improvements
• Tracked project health using data-driven approaches, identifying risks early and implementing course corrections to ensure quality and adherence to timelines