SAADIYA KHAN
Summary
Dynamic professional with a proven track record, excelling in training development and execution. Leveraging effective communication and CRM proficiency, I enhanced optometrist knowledge retention and drove market share growth. Recognized for fostering collaboration and achieving operational efficiency improvements, I am committed to impactful education initiatives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Professional Education Lead & Development Manger,
ALCON - Vision Care India
03.2024 - Current
- Led professional education initiatives across India, focusing on contact lenses and dry eye ocular health.
- Designed and delivered training for HCP/ECPs via 1:1, small group, and large-scale sessions (in-person, hybrid, digital).
- Supported NPL planning & execution through education and aligned messaging.
- Trained and coached reportees to build capability and ensure consistent program execution.
- Collaborated with institutes, KOLs, and associations to lead CPD/CPE and represent Alcon at conferences.
- Managed CRM & LMS systems to track engagement, personalize learning, and expand the ECP database.
- Resolved consumer complaints and ensured return levels met business requirements.
- Conducted market research and post-training evaluations to refine strategy.
- Partnered with Marketing to co-create assets and support campaigns.
- Serve as APAC lead for International Association of Contact Lens Educators (IACLE), driving regional education initiatives.
Professional Development Specialist,
JOHNSON & JOHNSON - Vision Care India
01.2022 - 03.2024
- Designed and developed localized Acuvue contact lens training modules, boosting optometrist knowledge retention.
- Delivered engaging in-person and virtual training on Acuvue products and contact lens fitting for ECPs/HCPs.
- Aligned training programs with business goals through cross-functional collaboration.
- Built strong relationships with ECPs and KOLs to drive Acuvue market share and strengthen industry presence.
- Shared best practices and industry advancements to enhance team capability and foster continuous learning.
- Used participant feedback to refine future training content and delivery.
- Employed diverse training formats (workshops, webinars, interactive modules) to suit varied learning styles.
- Recognized for excellence in professional education and training delivery.
- Actively contributed to the Sight For Kids (SFK) program with Lions Clubs International, supporting children's vision care through screenings and outreach.
Optometrist Trainer
Owndays
10.2021 - 01.2022
- Planned and executed training, achieving 35% operational efficiency improvement.
- Delivered hub training, elevating product knowledge by 30%.
- Resolved cases with a 97% success rate, providing exceptional support.
- Implemented operational changes, saving 20% in costs and boosting profit margins by 15%.
- Streamlined onboarding for optometrists, ensuring strong foundational skills.
Cluster Optometrist
Lenskart.com
12.2018 - 10.2021
- Conducted dynamic trainings with refreshers, employing diverse teaching techniques for improved learning.
- Oversaw hiring, scheduling, and performance reviews for staff.
- Enhanced efficiency and reduced errors through streamlined procedures, engaging all staff levels for timely project delivery.
- Proactively resolved 99% of escalated cases and provided troubleshooting support.
Optometrist
Lenskart.com
07.2017 - 12.2018
- Conducted eye exams, prescribed eyewear/contact lenses, and managed basic ocular conditions.
- Handled store operations, ensuring sales targets were met, and customer satisfaction remained high.
- Balanced clinical care with business goals, contributing to both patient outcomes and store performance.
Education
Masters In Optometry -
Institute of Health Sciences
Bachelors In Optometry -
Lotus College of Optometry
Skills
- Effective communication and public speaking
- Team leadership and collaboration
- CRM proficiency
- Market research analysis
- Microsoft Office
- Survey tools
- Quick learner
Certification
- Fellowship in British Dispensing Opticians (FBDO), the Sankara Nethralaya Academy
- Six years of professional study in optometry by World Education Services (WES)
Affiliations
- Public Speaking Course, Udemy
- Developing the leader within you - John C. Maxwell, Udemy
- Data Analysis, LinkedIn Learning
- Cross-Cultural Leadership, LinkedIn Learning
Languages
English
First Language
French
Beginner (A1)
A1
Hindi
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Interests & Hobbies
Cooking
Photography
Music
Coffee lover
Exploring nature
Accomplishments
- Awarded for the Best Performance of the year 2022 & 2023 in JnJ.
- Super Achiever Award by Lenskart in 2020.
- Best Optometrist & Sales Award in Lenksart, 2018.
- Received recognition for my poster on "Exploring the Relationship Between Cellphones and Near Work Myopia" at SILMO Academy, Paris
References
References available upon request.
Timeline
Professional Education Lead & Development Manger,
ALCON - Vision Care India
03.2024 - Current
Professional Development Specialist,
JOHNSON & JOHNSON - Vision Care India
01.2022 - 03.2024
Optometrist Trainer
Owndays
10.2021 - 01.2022
Cluster Optometrist
Lenskart.com
12.2018 - 10.2021
Optometrist
Lenskart.com
07.2017 - 12.2018
Masters In Optometry -
Institute of Health Sciences
Bachelors In Optometry -
Lotus College of Optometry
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