SAAD SHAIKH
Navi Mumbai
Summary
IT professional with five years of experience, including three years in cloud infrastructure and business-critical application support. Proficient in managing systems on AWS and GCP, as well as bare metal and Kubernetes environments. Expertise in monitoring, troubleshooting, and incident resolution to maintain system stability and availability. Skilled in cloud services, CI/CD processes, and infrastructure management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Openshift Administrator
Royal Cyber
Mumbai
07.2025 - Current
- Managed Red Hat OpenShift clusters in production and non-production environments for critical banking applications.
- Performed basic OpenShift troubleshooting for pod failures, deployment issues, and service connectivity problems.
- Monitored cluster health, node status, pods, and services to ensure high availability.
- Administered Linux (RHEL) servers, focusing on user management, patching, and performance tuning.
- Ensured compliance with banking security policies through vulnerability patching and audit support.
- Collaborated with application and DevOps teams to deploy and troubleshoot containerized applications.
- Engaged with information security teams on VAPT activities, addressing reported vulnerabilities and validating remediation.
- Executed Linux system hardening tasks, including disabling unused services, and enforcing password policies.
Cloud Infra & Application Support (DevOps Engineer)
Dronapay Pvt. Ltd.
04.2024 - 03.2025
- Managed Kubernetes clusters on AWS EKS and Google Cloud GKE for AML and fraud risk management applications.
- Resolved EKS production issues such as pod crashes, restart loops, performance bottlenecks, node issues, and resource misconfigurations to ensure system stability.
- Supported AWS services such as EC2, EKS, RDS, S3, IAM, VPC, and CloudWatch, while troubleshooting production issues related to performance, scaling, and availability.
- Used Terraform to provision and manage AWS and GCP infrastructure, enabling consistent, repeatable, and version-controlled deployments across environments.
- Performed database operations, including backups, restores during failures, upgrades, and query optimization, to maintain data reliability and compliance standards.
- Managed CI/CD pipelines with Jenkins, GitLab CI/CD, and ArgoCD to simplify deployments and quick hotfix releases.
- Monitored application and infrastructure health utilizing Prometheus, Grafana, and CloudWatch.
- Conducted root cause analysis for recurring production incidents and documented corrective actions.
- Performed AWS and GCP cost analysis to identify underutilized resources and optimize infrastructure spending for clients.
DevOps Engineer
Textcode Technologies Pvt. Ltd.
08.2023 - 04.2024
- Executed basic troubleshooting on Linux servers, including service restarts and disk space checks.
- Monitored Kubernetes clusters by assessing pod status, logs, and resource utilization.
- Ensured system stability by supervising applications and infrastructure operations.
- Resolved L1 support tickets for application downtimes and deployment failures.
- Utilized CloudWatch, Prometheus, and Grafana to monitor alerts and follow resolution protocols.
Associate
Wipro Technologies Pvt. Ltd.
Mumbai
08.2021 - 07.2023
- Processed U.S. health insurance claims through mainframe processing systems.
- Reviewed member, provider, and policy details according to U.S. healthcare guidelines.
- Analyzed claim denials and errors in relation to payer rules and benefit coverage.
- Updated claim statuses and resolution notes in claims management systems.
- Ensured compliance with HIPAA and U.S. healthcare regulations.
- Achieved service level agreements (SLA), accuracy, and turnaround time standards.
Education
Bachelors in commerce
Mumbai University
Mumbai 01.2021
H.S.C -
State Board
Pune01.2017
S.S.C -
State Board
Pune01.2015
Skills
- AWS, GCP, and Azure
- Linux and OpenShift
- Docker and Docker Hub
- Kubernetes orchestration
- Ansible automation
- Git and GitLab version control
- Terraform infrastructure as code
- Jenkins continuous integration
- Prometheus monitoring
- Grafana visualization
- Argo CD deployment
Personal Information
- Email: shaikhsaadirshad@gmail.com
- Date of birth: December 17, 1999
- Contact: +91 8879314085
Languages
- Hindi
- English
Roles And Responsibilities
- Managed and operated production Kubernetes clusters (EKS and OpenShift) supporting scalable, containerized applications
- Performed cluster upgrades using Terraform, ensuring minimal to zero downtime
- Built and maintained CI/CD pipelines using Jenkins, GitLab CI/CD, and ArgoCD to automate and standardize deployments
- Monitored platforms using Prometheus and Grafana, proactively identifying and resolving performance and stability issues
- Supported bare-metal Linux environments in banking production systems, ensuring high availability, security, and compliance
- Administered Linux servers across on-premises and cloud platforms, including troubleshooting, patching, and performance tuning
- Managed cloud infrastructure and platform services, handling backups, restores, upgrades, monitoring, incident response, and cost analysis/optimization
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Certification
Certified Kubernetes Administrator, CERTIFICATE ID NUMBER: LF-uorx8hrpt2.
Timeline
Openshift Administrator
Royal Cyber
07.2025 - Current
Cloud Infra & Application Support (DevOps Engineer)
Dronapay Pvt. Ltd.
04.2024 - 03.2025
DevOps Engineer
Textcode Technologies Pvt. Ltd.
08.2023 - 04.2024
Associate
Wipro Technologies Pvt. Ltd.
08.2021 - 07.2023
Bachelors in commerce
Mumbai University
H.S.C -
State Board
S.S.C -
State Board