Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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SAAKAR SIDDHI

SAAKAR SIDDHI

Gurgaon

Summary

Results-driven Master Dispute Analyst with 7.5 years of diverse experience in large-scale project management and daily operational tasks. Knowledge of Customer Identification Procedure (CIP) requirements. Detail-oriented professional with high-level proficiency. Recognized for outstanding teamwork, leadership, and communication abilities. Consistently delivers exceptional results with proven technical acumen, meeting project deadlines and ensuring unparalleled client satisfaction. Committed to developing and managing high-performing teams, adhering to company policies and fostering a collaborative work environment. A dedicated team player with strong core values, consistently upholds the company's code of conduct.

Overview

8
8
years of professional experience

Work History

Master Disputes Analyst US Market

American Express
10.2022 - Current
  • Conduct thorough analysis of transaction dispute patterns for American Express Credit Card customers
  • Ensure compliance with quality standards and government regulations to enhance customer satisfaction
  • Evaluate disputed transactions while aligning with business objectives for effective decision-making
  • Manage high-stakes disputes, making informed decisions in accordance with corporate regulations to achieve the best outcomes for cardholders
  • Review of documents provided by the merchants and card holder.
  • Report and Review transactions and fraud patterns.
  • Compile reports detailing error rates and team performance metrics
  • Conducted KYC formality reports on questionable accounts and transactions.
  • Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.

Senior Business Analyst (SME) US Market

Finacplus Global Services
03.2022 - 06.2022
  • Assess customer and executive histories related to mortgage file for fix and flip.
  • Ensure seamless operations in procurement and delivery
  • Supervise supply chain management and payload processes for MSMEs
  • Facilitate robust communication with clients in the US
  • Develop and implement Standard Operating Procedures (SOPs) while maintaining detailed operational Excel records
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Checked loan documents for accuracy prior to closing.

Senior Business Analyst

Better.com
11.2019 - 12.2021
  • Developed comprehensive encompass files documenting loan processes from inception to closure
  • Provided effective support and resolutions for queries to facilitate smooth organizational management
  • Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
  • Applied grades to each loan application based on established criteria to keep institutional risk low.
  • Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
  • Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records, and current financial status.
  • Worked with processing team members to communicate errors and obtain missing information for current applications.
  • Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
  • Reviewed appraisals and title documents to verify accuracy and completeness.
  • Discussed credit reports and asset management with borrowers to foster understanding of loan processes.
  • Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
  • Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions.

Operations & Logistics Manager

Aparimap Enterprises
11.2017 - 10.2019
  • Formulated and implemented comprehensive strategic operations plans
  • Directed complete sales cycles and post-sales processes
  • Produced leads and scheduled consultations with potential clients
  • Coordinated logistics and delivery efforts targeting rural areas in Bihar & Jharkhand
  • Oversaw account and payroll services for efficiency
  • Facilitated client relations and managed supply chains effectively
  • Supervised loading and delivery logistics
  • Conducted extensive and multi-dimensional data analysis

Management Trainee

Quality Council of India
05.2017 - 10.2017
  • Functioned as a Management Trainee within the operations team for the Pradhan Mantri Kaushal Vikaas Yojna
  • Executed comprehensive desktop assessments, quality evaluations, and accreditation processes for training centers
  • Supervised a large contingent of over 200 inspectors for national skill center accreditation
  • Orchestrated vendor management for invoices and payments related to audits and web portal enhancements
  • Coordinated inspections of training centers in collaboration with multiple vendors
  • Undertook detailed analysis of varied operational data
  • Resolved discrepancies within financial records for PMKVY 2.0

Education

B.A. (Honors) - Economics

Amity University
Noida

12th - Commerce

DPS
Patna

Skills

  • Client Delight
  • Client Servicing
  • Chargeback specialist
  • Dispute Analysis
  • Document verification
  • Dispute resolution

Personal Information

Hobbies: Rapping, Writing, Guitar, Music Production, YouTube Channel

Timeline

Master Disputes Analyst US Market

American Express
10.2022 - Current

Senior Business Analyst (SME) US Market

Finacplus Global Services
03.2022 - 06.2022

Senior Business Analyst

Better.com
11.2019 - 12.2021

Operations & Logistics Manager

Aparimap Enterprises
11.2017 - 10.2019

Management Trainee

Quality Council of India
05.2017 - 10.2017

B.A. (Honors) - Economics

Amity University

12th - Commerce

DPS

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