Saakshi Naik

1. Managing File Server Permissions & Proving monthly report of File Server Permission.

2. Hands on experience with O365 technologies across Share point online and power automate.

3. Working L2 and L3 for Incident ticket to resolve which are on high priority.

5. Follow ITIL defined processes such as incident and problem that are established within the organization.

7. A good understanding of Windows 2008/2012, Domain Name System (DNS) and other core network Services related to Exchange Server 2013/2016

8. Installed and configured Active Directory, DNS, DHCP services on Windows Servers.

9. Understand and use essential tools for handling files, directories, command-line environments, and documentation.

10. Providing second & third level support and mentoring to the IT Service Desk team and senior level support to the IT Operations team.

11. Strong knowledge of Windows Operating System, O365, Active Directory and Identity management.

13. Understanding of SCCM, Basic knowledge of Microsoft Azure, Understanding of Security and complainces.

14. Expertise in management activities in terms of SLA reporting, escalation management, etc.

15. Troubleshooted hardware and software issues reported by users or identified through monitoring tools.

16. Resolved conflicts between multiple platforms including Linux.

17. Implemented patch management strategies using WSUS or SCCM tools.

Project: ERIKS NA

• Design, Implemented, Installed, Configure and troubleshooting Microsoft Windows server 2012 R2.

• Monitoring Dynamic Host Configuration protocol (DHCP) and Domain Name Service (DNS).

• Designing and Active Directory, Forest and Domain infrastructure ion windows Servers.

• Implemented SCCM integration and create a monthly phased Patching process.

• Created packages, collection and advertisement of software deployments using SCCM.

• Creation of power shell Script for project to make change in share point list/ libraries.

• Administrating Windows server, network, Domains, Roles, and services. Developed and implemented an efficient ticketing system to monitor service desk tickets, SCTASK tickets, Incidents tickets, problem Management and troubleshooted the issue.

• Resolving the tickets of JML (Joiner, Mover, Leaver) users. • Acted professionally on SCCM task as system admin or administrator to upgrade the user's system.

• Experience in using SCCM 2007 to deploy the packages both windows and virtual packages.

• Worked on desktop as windows.

• Good knowledge on AD, O365, Exchange portal, RSA Console etc.

• Onboarded and trained all incoming technical specialist.

Project: Fresenius Medical Care

Consistently meet call handlings goals by closing an average of 50+ calls per day.

Supported user for their account management.