UMAM Khan

Onboarding, induction, time office functions. Payroll, Performance Management, Reward and Recognition, and Formulation of Policies and Procedures. Employee Engagement, Grievance Handling. Compensation Management, Training, & Development.

Managing and processing a large market segment for Amex corporate cards through emails and inbound or outbound calls.

Ensuring that established compliance measures are met when completing the setup and maintenance of accounts. Dispute analysis. Performing appropriate checks against existing cards, ensuring that AXP meets its regulatory fraud and risk requirements. AML and due diligence requirements.

Worked to achieve high customer satisfaction rates by providing optimal customer service. Helped to increase customer return rates by always providing excellent customer service. Brought forth excellent customer service skills and a commitment to customer satisfaction.

Recruitment, payroll, and strategy making.