Marketing and service operations leader with 11+ years of experience in the automotive and FMCG industries. Expert in customer marketing, service product management, and business development with a proven track record of improving market share, driving ROI-focused campaigns, and enhancing brand presence. Skilled in cross-functional leadership, technical support, and digital transformation.
- Executed national customer marketing campaigns aligned with business strategies.
- Managed brand promotions, agency collaborations, and ROI-focused activations.
- Developed consumer insights into actionable marketing plans.
- Led marketing strategy, product launches, and digital transformation.
- Handled client retention, account management, and cross-functional team building.
- Improved service quality and productivity through data analysis.
- Managed Eastern region including Bhutan for service product strategy and execution.
- Drove dealer performance, telematics services, and brand visibility.
- Led product launches, campaign execution, and competition analysis.
- Promoted premium tyre segment and conducted technical trainings.
- Collected market intelligence and improved customer experience.
- Supported OEM collaboration and SLA-based issue resolution.
- Led regional marketing, sales, and service for engine products and spares.
- Conducted training and dealer development to expand network reach.
- Managed promotional activities and ensured spare part availability.
- Managed service operations, warranty inspections, and key accounts including government clients.
- Conducted failure analysis, service campaigns, and performance reporting.
- Streamlined maintenance to reduce vehicle TAT.
- Handled service diagnostics, warranty, and customer satisfaction improvement.
- Promoted recon products and ensured spare parts availability.
- Trained staff and developed service SOPs for operational excellence.
- Google Digital Marketing & E-Commerce (Coursera)
- Marketing Management – IIM Bangalore
- Internet & Social Media Marketing – Alison
- Marketing & Communications – IBMI