Service Delivery Manager with 25+ years of expertise in Service Delivery, Program Management, and Technology Leadership across IT, Retail, Life Sciences, and Financial Services. Deep domain expertise in Cards & Payments (VISA, First Data) and extensive Mainframe skills (COBOL, JCL, VSAM, DB2). Proven track record of modernizing legacy systems, driving cloud transformation (Azure), and leading next-gen GenAI initiatives to optimize software testing and delivery.