SABAPATHY BALASUBRAMANIAN
IT Product Manager | IT Delivery Manager
Chennai,TN
Work Preference
Summary
Dedicated and seasoned Senior Product Manager with over 15 years of expertise in fintech, digital payments, and technology-driven product strategy, seeking to contribute leadership and innovation in a forward-thinking organization. Aiming to leverage a proven track record in delivering scalable, user-centric payment solutions, driving operational efficiency, and leading cross-functional global teams to accelerate business growth and customer value.
Overview
22
22
years of professional experience
6
6
Certifications
Work History
Client Success and Delivery Manager
Intellect Design
Chennai
08.2025 - Current
- Defined and streamlined overall service delivery, release process, achieving 95% on-time delivery as committed.
- Strengthened client communication and collaboration by partnering with leadership teams, implementing delivery governance processes.
- Delivered 50+ product enhancements, 100+ fixes in a span of 3 months through meticulous release planning and partnership.
Sr. Product Manager
JPMorgan & Chase
Plano, TX
04.2019 - 05.2025
- Established and executed the product roadmap for Global Pricing and Billing systems, achieving a 95% improvement in billing accuracy while aligning with evolving business goals.
- Secured alignment with senior stakeholders, accelerating decision-making by 20% and ensuring timely delivery of high-priority product features.
- Directed cross-functional, cross-domain teams to design and deliver scalable, modern payment solutions, improving time-to-market by 25% and reducing delivery risks.
- Enhanced Agile Scrum processes in a matrixed global setup, cutting delivery timelines by 25% and strengthening team collaboration.
- Oversaw end-to-end product lifecycle management from concept to delivery, ensuring scope, quality, and schedule adherence.
- Facilitated risk assessments, issue resolution, and dependency management across global teams to maintain on-time, defect-free releases.
- Monitored product performance post-launch, identifying optimization opportunities to drive continuous product and process improvements.
- Delivered a global payments solution that improved billing accuracy by 95%, operational efficiency, and reporting capabilities through integrated advanced analytics.
- Built strong business-technology partnerships, ensuring seamless, high-quality product delivery.
- Led the modernization of legacy systems to scalable architectures, reducing operational costs by 35%.
Sr. Product Owner / Project Manager
Wyndham Hotels & Resorts (La Quinta Inns & Suites)
Irving, TX
09.2016 - 03.2019
- Drove the successful integration of Wyndham and La Quinta Loyalty Systems, completing marketing and IT initiatives ahead of schedule and increasing program engagement by 25%.
- Controlled product backlogs and user stories in RallyDev, coordinating closely with cross-functional teams to deliver iterative Agile releases.
- Strengthened IT-business communication channels, which consistently increased successful production deployments by 90% year-over-year.
- Orchestrated the redesign of LQ.com, boosting website traffic by 30%, improving conversion rates by 15% & contributing to $1M in daily revenue.
- Implemented customer-driven product enhancements based on direct feedback, improving satisfaction, retention, and overall digital experience.
- Oversaw financial management of a $5M program, ensuring on-budget delivery while achieving a 10% cost saving through resource allocation.
- Executed a record-time loyalty system integration within 5 weeks, delivering defect-free results.
- Established a streamlined release management process, reducing post-launch issues by 25% and enhancing product stability.
- Elevated website performance by improving uptime and load speeds by 40%, directly enhancing customer experience and operational efficiency.
Lead Solutions Architect / Sr. Project Manager
FileandServeXpress
Irving, TX
11.2015 - 09.2016
- Led the end-to-end development of CaseFileDelaware, delivering the product 15% ahead of schedule with a 98% legal stakeholder satisfaction rate.
- Facilitated collaborative workshops with legal, technical & client teams to gather requirements, align on product features, and accelerate delivery.
- Implemented Agile methodologies to manage sprint cycles, prioritize backlog items, and improve development velocity.
- Strengthened cross-functional coordination, reducing communication delays by 25% and enabling faster iterations and deployments.
- Devised standardized quality assurance processes and rigorous pre-launch testing to enhance product quality and minimize defects.
- Completed product delivery within 7 months, setting a new standard for development timelines within the company.
- Developed a scalable, reusable project management framework that improved delivery consistency for future initiatives.
- Reduced post-implementation support costs by 15% through enhanced pre-launch testing and QA practices.
Associate Consultant
Tata Consultancy Services
Plano, TX
09.2003 - 11.2015
- Directed large-scale Data Warehouse programs, managing a global 40+ member team and consistently delivering high-impact business solutions on time and under budget.
- Steered Agile transformations across distributed teams, improving sprint velocity by 20% and ensuring reliable, high-quality project deliveries.
- Engaged with business stakeholders to gather, refine, and align requirements with organizational objectives, while reducing miscommunication by 30% through effective cross-functional coordination.
- Executed a Big Data proof of concept for The Hartford, enhancing enterprise-wide data analytics capabilities.
- Oversaw a $3M+ project portfolio, consistently completing initiatives ahead of schedule and within budget.
- Streamlined business processes by 20% through detailed requirements analysis and workflow optimization.
- Built and developed a high-performing analyst team by onboarding, mentoring, and coaching, increasing team productivity by 40%.
Education
Post Graduate Program - Artificial Intelligence and Machine Learning
University of Texas
Bachelor of Engineering - Computer Science Engineering
Bharathidasan University
Skills
- Python
- C
- Java
- COBOL
- Oracle
- MS SQL Server
- DB2
- MS Access
- UML
- Rational Software Architect
- MS Visio
- Lucid
- JIRA
- SharePoint
- Confluence
- MS Project
- Requisite Pro
- Rallydev
- Postman
- HP Quality Center (QC)
- Rational Team Concert (RTC)
- Team Foundation Server (TFS)
- Informatica
- Business Objects
- TOAD
- Agile
- Scrum
- Waterfall
- Digital Payments
- Fintech Solutions
- Business Requirements Gathering
- Product Roadmap Planning
- Cross-functional Team Leadership
- Stakeholder Management
- Client Management
- Business Process Optimization
- Revenue Growth
- Go-to-Market Strategy
- Data-driven Decision Making
- Risk Management
- Issue Management
- Change Management
- System Integration
- Modernization
- Budgeting
- Forecasting
- Resource Allocation
- Program Governance
- Portfolio Governance
- Delivery Governance
- Customer Experience
- Customer Engagement
- Customer Retention
Certification
- Project Management Professional (PMP)
- Certified Business Analysis Professional (CBAP)
- SAFe POPM
- Certified Scrum Master (CSM)
- Associate in General Insurance
- Associate in Personal Insurance
Accomplishments
- Improved Global Payments System Efficiency, Delivered an end-to-end global payments solution, enhancing billing accuracy by 95% and reducing operational costs by 35% through the adoption of modern system architecture.
- Drove Multi-Million Dollar Revenue Growth, Led the redesign of LQ.com, resulting in a 30% increase in website traffic, a 15% improvement in conversion rates, and generating over $1M in daily revenue.
- Enhanced System Reliability and Delivery Speed, Spearheaded the migration of multiple legacy systems to scalable, modern architectures, achieving a 25% increase in system reliability and reducing technical debt across several product lines.
- Optimized Agile Practices, Streamlined Scrum processes and achieved a 15% improvement in time-to-market along with increased team efficiency and throughput.
- Delivered Enterprise-Level System Integration, Successfully directed the integration of Wyndham and La Quinta Loyalty Systems, completing the project 15% ahead of schedule and increasing user engagement by 25%.
Personal Information
Title: Delivery Manager | Sr. Product Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Success and Delivery Manager
Intellect Design
08.2025 - Current
Sr. Product Manager
JPMorgan & Chase
04.2019 - 05.2025
Sr. Product Owner / Project Manager
Wyndham Hotels & Resorts (La Quinta Inns & Suites)
09.2016 - 03.2019
Lead Solutions Architect / Sr. Project Manager
FileandServeXpress
11.2015 - 09.2016
Associate Consultant
Tata Consultancy Services
09.2003 - 11.2015
Post Graduate Program - Artificial Intelligence and Machine Learning
University of Texas
Bachelor of Engineering - Computer Science Engineering
Bharathidasan University