Saba Khan
Manager
Bengaluru
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Project Manager
Think & Learn Pvt Ltd
Bengaluru
05.2022 - Current
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Managed projects from procurement to commission.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and implemented strategic project plans to meet business objectives.
- Prepared and submitted project invoices for review and approval.
- Monitored project performance to identify areas of improvement and make adjustments.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Negotiated and managed third-party contracts related to project deliverables.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated material procurement and required services for projects within budget requirements.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Developed and implemented project plans and budgets to ensure successful execution.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained open communication by presenting regular updates on project status to customers.
- Facilitated workshops to collect project requirements and user feedback.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Assistant Manager
Think & Learn Pvt Ltd
Bengaluru
03.2021 - 04.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Team Lead
Think & Learn Pvt Ltd
Bengaluru
01.2020 - 03.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Audited team performance and compliance with [Type] and [Type] standards.
- Adjusted equipment to meet different productivity levels.
- Designed strategic plan for component development practices to support future projects.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Directed and supervised team of [Number] engaged in [Type] and [Type] development.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Reviewed, implemented and updated company records related to team activities for future reference.
Trainer
Think & Learn Pvt Ltd
Bengaluru
01.2020 - 03.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Developed effective training plans based on department needs and objectives.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Supported productivity increase and business growth through new hire training and mentoring.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Identified and recommended staff for key positions and departments.
- Educated clients on proper use of products and systems.
- Tracked attendance and evaluated progress for assigned trainees.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Recruited and trained new members of guest service team.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Contributed to reductions in employee turnover by revamping training programs.
- Introduced standardized training for cohesive learning environments.
- Developed individualized training plans to achieve staff readiness.
- Prepared and presented supplementary learning material to support structured lessons.
- Recorded and edited videos to facilitate remote learning.
- Analyzed team performance and identified opportunities for additional training.
Quality Analyst
Think & Learn Pvt Ltd
Bengaluru
10.2019 - 01.2020
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Developed training materials, SOPs and work instructions to supplement new team member onboarding.
- Administered [Number] internal quality audits and assessed results to inform corrective action measures.
- Used [Software] to create presentations, flowcharts and graphs detailing data analysis results.
- Consulted manuals and process documents to investigate malfunctions.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Defined and implemented quality initiatives to reduce risk.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Created and revised procedures, checklists and job aids to reduce errors.
- Edited, proofed and critiqued internal documents to improve clarity.
- Analyzed quality and performance data to support operational decision-making.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Participated in departmental meetings to establish short- and long-term strategy.
- Addressed non-conformance issues, pausing production to correct errors.
Associate
Think & Learn Pvt Ltd
Bengaluru
05.2019 - 10.2019
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Greeted customers and offered assistance for increased customer satisfaction.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Worked varied hours to meet seasonal and business needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Generated sales reports and presentations for senior management.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Utilized customer feedback to improve product offerings.
- Maintained relationships with customers to maximize sales opportunities.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Created promotional materials to advertise products and services.
- Trained and mentored junior staff on customer service strategies and techniques.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Served as corporate liaison for finance, IT and marketing departments.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Trained and supervised employees on office policies and procedures.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Completed daily logs for management review.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Volunteered to help with special projects of varying degrees of complexity.
- Proofread and edited documents for accuracy and grammar.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Developed and implemented strategies to streamline office operations.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Performed wide-ranging administrative, financial and service-related functions.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted common document templates to reduce time spent creating documents from scratch.
Operations Associate
Think & Learn Pvt Ltd
Bengaluru
05.2019 - 10.2019
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Collaborated with peers and other business areas to leverage best practices.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Implemented control measures to reduce costs and align with budget.
- Followed shipping and receiving procedures for goods and materials.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Performed regular safety audits to establish compliance with safety regulations.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Built relationships with external stakeholders to establish seamless operations.
- Aided in formulating budget to manage expenses and control costs.
- Analyzed data to identify trends and patterns and exercise strategic decisions.
- Developed and implemented strategies to maximize productivity and streamline operations.
- Conducted regular inventory audits to prevent stock shortages and losses.
- Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.
- Increased customer service success rates by quickly resolving issues.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Proofread and edited documents for accuracy and grammar.
- Developed and implemented strategies to streamline office operations.
- Served as corporate liaison for finance, IT and marketing departments.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Performed wide-ranging administrative, financial and service-related functions.
- Volunteered to help with special projects of varying degrees of complexity.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Trained and supervised employees on office policies and procedures.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Completed daily logs for management review.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Education
Class 10th -
Holy Family Convent Sr. Sec. School
Bhopal, India 04.2011 - 04.2012
Class 12th -
Holy Family Convent Sr. Sec. School
Bhopal, India 04.2013 - 05.2014
Bachelor of Engineering - Electronics & Communications Engineering
Rajiv Gandhi Pudyogiki Vishwavidhyalaya
Bhopal, India 07.2014 - 05.2018
Skills
Advanced problem solving
Project planning and development
Business process re-engineering
Functional & Business Requirements
Fluent in [Language]
Startups and turnarounds background
New product introductions strategies
Strategic planning
Performance Evaluations
Change Control Processes
Advanced understanding of [Software name]
Project Management
Certification
PMP - Project Management Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Project Manager
Think & Learn Pvt Ltd
05.2022 - Current
Assistant Manager
Think & Learn Pvt Ltd
03.2021 - 04.2022
Team Lead
Think & Learn Pvt Ltd
01.2020 - 03.2021
Trainer
Think & Learn Pvt Ltd
01.2020 - 03.2021
Quality Analyst
Think & Learn Pvt Ltd
10.2019 - 01.2020
Associate
Think & Learn Pvt Ltd
05.2019 - 10.2019
Operations Associate
Think & Learn Pvt Ltd
05.2019 - 10.2019
Bachelor of Engineering - Electronics & Communications Engineering
Rajiv Gandhi Pudyogiki Vishwavidhyalaya
07.2014 - 05.2018
Class 12th -
Holy Family Convent Sr. Sec. School
04.2013 - 05.2014
Class 10th -
Holy Family Convent Sr. Sec. School
04.2011 - 04.2012