Sabaat Gauhar
Kolkata
Summary
Dynamic Resource Management Specialist with a proven track record at Tata Consultancy Services, adept at optimizing resource allocation and driving cost efficiencies. Skilled in performance evaluation and conflict resolution, I successfully developed training programs that enhanced team capabilities and improved overall project outcomes.
Overview
5
5
years of professional experience
Work History
Resource Management Specialist
Tata Consultancy Services
Kolkata
04.2023 - Current
- Identified training needs among staff members and developed appropriate training programs accordingly.
- Maintained a database of available resources to ensure accuracy at all times.
- Evaluated existing resource management practices and identified opportunities for cost savings or efficiency gains.
- Assisted in the recruitment process by providing input on job descriptions, interviewing candidates.
- Manage all the transfer cases of the company.
- Use to fulfil those critical demands of the project through internal employees and required skills.
Quality Assurance Analyst
Tata Consultancy Services
Kolkata
12.2021 - 03.2022
- Managed strategic business planning and implementation of initiatives, reducing customer support calls and improving user experience.
- Used to give feedback to associates for the calls, emails and chat for UK customer associates .
Customer Support Executive
Startek Aegis
Kolkata
10.2020 - 09.2021
- 1 Year
- Generated reports summarizing customer feedback, service levels, and other metrics.
- Provided customers with helpful information regarding products and services.
Education
Bachelor of Arts - English Honours
South City College
Kolkata07-2020
Some College (No Degree) - English Honours
The Bhawanipur Gujarati Education Society
KolkataSome College (No Degree) -
Grace Ling Liang English School
KolkataSkills
- Resource management
- Job recruitment
- Cost analysis
- Performance evaluation
- Data reporting
- Conflict resolution
- Resource allocation
- Public speaking
Hobbies and Interests
- Cricket
- Football
Languages
- English
- Hindi
- Bengali
Current Address
35/1J Topsia, Kolkata, West Bengal, 700039
Personal Information
- Father's Name: Shahid Kamal
- Date of Birth: 02/06/97
- Nationality: Indian
Languages
English
First Language
Timeline
Resource Management Specialist
Tata Consultancy Services
04.2023 - Current
Quality Assurance Analyst
Tata Consultancy Services
12.2021 - 03.2022
Customer Support Executive
Startek Aegis
10.2020 - 09.2021
Bachelor of Arts - English Honours
South City College
Some College (No Degree) - English Honours
The Bhawanipur Gujarati Education Society
Some College (No Degree) -
Grace Ling Liang English School
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