Sabah Iqbal Syed
Mumbai
Summary
Dedicated Administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various office tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented Administrative Assistant with experience in customer service, data entry and office management.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Kinderland- Childcare, Preschool & Multi Activity Hub
12.2019 - 02.2024
- Executed record filing system to improve document organization and management.
- Assisted development and implementation of new administrative procedures.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mails.
Customer Service Executive
Epicenter Technologies Private Limited
11.2016 - 02.2018
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
- Responded to customer requests for products, services, and company information.
Customer Service Associate
Intelenet Business Services Ltd, (Serco), Teleperformance
12.2014 - 08.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Solved problems with products and services by providing customers with technical support.
- Increased revenue by cross-selling and upselling products and services.
Education
Bachelors of Commerce - Commerce
University of Mumbai
Mumbai, India03.2014
Skills
- Time Management
- Adaptability
- Organisational Skills
- Hardworking
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Hobbies
Travelling, Movies.
Timeline
Administrative Assistant
Kinderland- Childcare, Preschool & Multi Activity Hub
12.2019 - 02.2024
Customer Service Executive
Epicenter Technologies Private Limited
11.2016 - 02.2018
Customer Service Associate
Intelenet Business Services Ltd, (Serco), Teleperformance
12.2014 - 08.2016
Bachelors of Commerce - Commerce
University of Mumbai
Similar Profiles
Simranjit KaurSimranjit Kaur
Early Childhood Educator at Kinderland Education And Childcare CentreEarly Childhood Educator at Kinderland Education And Childcare Centre
Gungaram Keshranee HarshaGungaram Keshranee Harsha
Pre-primary Educator at Kinderland preschool & Junior schoolPre-primary Educator at Kinderland preschool & Junior school
Ivania Carolina Gomez MartinezIvania Carolina Gomez Martinez
Assistant Teacher at Kinderland Preschool, Panamá, kinderlandpanamaAssistant Teacher at Kinderland Preschool, Panamá, kinderlandpanama