Sabari UG
Bangalore
Summary
Detail-oriented IT professional as a software support specialist and systems/network technician skilled at operating in a wide range of platforms and good written and oral communication skills.
Overview
8
8
years of professional experience
Work History
Cloud and Infra Engineer
Affluent Global Services Pvt Ltd.
03.2023 - 10.2024
- Company Overview: Client: LTI Mindtree
- Installation and troubleshooting of windows server 2016, windows server 2019, windows 7 and 8, windows 10., windows 11
- Providing complete remote and in direct assistance with issues regarding to laptop, OS ,Applications, Network servers, Printers and other Peripherals
- Implementing and supporting new and existing customers on Microsoft Azure infrastructure and Microsoft IaaS, and PaaS
- User ID creation and configuration in Domain Controller
- Implement and support new and existing customers on Microsoft Azure Active Directory
- Configuration, integration and management of azure AD identities, group and app registration and SSO Services
- Accept escalation and complete service request within the established SLA and provide best practice performance
- Working experience on Azure Active directory and Office 365
- Experience with Identity and access management concepts such as SAML RBAC, SSO privileged identity management, Multi factor authentication (MFA) and Microsoft authenticator
- Fulfillments of identity and access management requests bases on the Role based access controls
- Create and host presentations during meetings with Stackfolders to visually help them understand the savings opportunity, utilization of devices etc
- Monitoring the licenses for Azure AD Issues resolving the licenses issue for Azure AD users, Assigning the license group based
- Utilized active directory group policy objects (GPOs) to manages, users and computers, OUs and Domain permissions
- Managing Symantec Endpoint Console to maintain System Security and health
- Resolving incidents, Services Requests as per the defined SLA
- Maintain Asset and manage venders and costing
- Support and manage the video conference with respective team
- Managing LAN and Wireless network in Domain environment
- Managing Backup and Restoration operations
- Client: LTI Mindtree
System Administrator
Algo Legal Pvt Ltd.
08.2020 - 12.2022
- Maintaining and creating user accounts and groups by assigning permissions
- Working experience on Azure Active directory and Office 365
- Maintain Software and Hardware Assets
- Support and manage the video conference with respective team
- Managing LAN and Wireless network in Domain environment
- Complete knowledge of SLA & keeping track of SLA for all
Technical Support Engineer
i-Source Infosystems Pvt Ltd
07.2018 - 08.2020
- Company Overview: Client: Brillio Technology
- Manage and Configuration of MS Outlook (2010 and 2013)
- Installing and Updating Anti Virus (Mcafee)
- Network Printer, Bar coder printer and Plotter Configuration
- Installing or Formatting the By Desktop ( Win 7, 8, 8.1 )
- Troubleshoot and Manage with desktop Hardware issue
- Deploying OS Image to multi system using Ghost software
- Managing and troubleshooting of LAN
- Client: Brillio Technology
System Engineer
Valenta Bpo Solutions Pvt Ltd.
01.2020 - 05.2020
- Using the “Zoho” Ticketing tool for handling IT issues
- Maintaining and creating user accounts and groups by assigning permissions
- Working experience on Azure Active directory and Office 365
- Laptop Hard drive encryption using bit locker
- Installation and updating the windows patches
- Installation and Maintenance of SCCM Client and Symantec Antivirus
- Installation and troubleshooting of application software’s like Visual studio, visio, Oracle clients, etc…
- Deploying OS image using Microsoft Deployment Tool
- Installation and troubleshooting of cisco and polycom phone
- Microsoft Outlook configuration and troubleshooting
- SLA Based Incident Desktop and Laptop L2 support
- Complete knowledge of SLA & keeping track of SLA for all calls
Desktop Support Engineer
Sysnet Global Technologies Pvt Ltd.
10.2016 - 07.2018
- Company Overview: Client: Accenture
- Installing & Configuring Software and hardware
- Provides desktop supports Troubleshoot and resolving Hardware related issues
- Network Printer and Plotter Configuration
- Installing or Formatting the Desktop (XP, Win 7, Win vista)
- Trouble shooting Desktop and Application Problems
- Managing and troubleshooting of LAN
- Administration of NTFS file share and managing security permission
- Client: Accenture
Education
Bsc.IT -
Annamalai University
Hosur, Tamilnadu01.2018
DIPLOMA - E.E.E
KLN Memorial Polytechnic College
Madurai, Tamilnadu01.2014
Skills
- Managing and troubleshooting Laptop
- Managing and troubleshooting Servers
- Installing OS
- Managing and troubleshooting Printer and other peripherals Devices
- Microsoft Office 365
- AD
- DNS
- DHCP
- Azure AD
- Migrating on premise AD to Azure AD
- Service now
- Zoho
- Sapphire MS
- Jira
Languages
English
Tamil
Kannada
Sourashtra
Hindi
Personal Information
- Date of Birth: 12/27/93
- Gender: Male
- Marital Status: Married
Timeline
Cloud and Infra Engineer
Affluent Global Services Pvt Ltd.
03.2023 - 10.2024
System Administrator
Algo Legal Pvt Ltd.
08.2020 - 12.2022
System Engineer
Valenta Bpo Solutions Pvt Ltd.
01.2020 - 05.2020
Technical Support Engineer
i-Source Infosystems Pvt Ltd
07.2018 - 08.2020
Desktop Support Engineer
Sysnet Global Technologies Pvt Ltd.
10.2016 - 07.2018
Bsc.IT -
Annamalai University
DIPLOMA - E.E.E
KLN Memorial Polytechnic College
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