SABARI V

ASST GENERAL MANAGER

HARSHA AUTOMOTIVE PVT LTD

11.2023 - Current

Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Resolved problems promptly to elevate customer approval.
Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Analyzed customer feedback data to identify areas of improvement and develop solutions.
Managed team schedule with eye for coverage needs and individual strengths.
Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
Mentored and motivated team members to achieve challenging business goals.
Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and implemented policies and procedures to improve customer service and satisfaction.
Implemented staff training programs that improved service quality and increased customer loyalty.
Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
Resolved customer complaints with professionalism, restoring trust and loyalty.
Managed inventory levels to prevent overstocking or stockouts, ensuring availability of popular items.
Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Interacted well with customers to build connections and nurture relationships.