Highly Motivated IT professional with 3 years of experience in Cybersecurity domain and Technologies like Identity and Access Management (IAM), CyberArk, Database Platforms (Oracle, MSSQL, MYSQL, Sybase), Active Directory, Service-Now, SailPoint, etc.
• I worked as a Shadow User in a project that involved implementing CyberArk components. My responsibilities in the project included onboarding personal and non-personal accounts (such as Service, Fire, Training, etc.) in CyberArk to support various application environment requirements. I also worked on verifying and reconciling changes and troubleshooting issues like password rotation, PVWA, PSM basic issues, etc.
• Additionally, I performed quality checks in CyberArk to ensure that all platform safes and domain accounts complied with the client policy. I also generated reports such as ACL, OIA, and other CyberArk reports weekly and monthly.
• I was responsible for handling incidents promptly, especially P1 and P2 incidents, and coordinating with different teams to resolve issues. I also played a key role in various projects such as CyberArk Safes Renaming Project, Platform ID Creation Projects, Snowflake Onboarding and Support.
• I was responsible for assigning tickets, incidents, and other project activities to ensure SLAs and quality. I was involved in all critical project meetings as well.