Sabarinathan S A K

Project Name : Claims

It is an Internal Project which is used by all Infosys employees to claim their reimbursement.

Technologies: .NET (C#, VB.NET), SQL Server, L3 Support, Root Cause Analysis, Performance Tuning, Production Support, Issue Management, RCA, Claims Applications

• Delivered Level 3 production support for enterprise-level Claims applications, analyzing and resolving critical system issues in a timely manner.
• Performed root cause analysis (RCA) and successfully resolved 100+ Problem Requests (PRs), reducing recurring incidents and ensuring long-term system stability.
• Developed and deployed code fixes in .NET technologies (C#, VB.NET) and optimized backend processes using SQL Server for performance improvements.
• Achieved a 40% reduction in issue tickets by identifying and resolving underlying problems, improving system reliability and reducing support overhead.
• Collaborated with business analysts and QA teams to validate fixes, ensure smooth deployments, and minimize impact on users.
• Received two Insta Rise Awards for:
  Rapid technology onboarding and prompt issue resolution.
  High-impact PR resolutions that enhanced overall application performance.
• Consistently met or exceeded SLA targets, with fast turnaround times on high-priority issues.
• Maintained detailed documentation of issue resolutions and contributed to knowledge base development for future support efficiency.

[Client: CIO Accenture] | Nov 2016 – Feb 2021
Project: Rewards Planning & Compensation Planning (CompPlanning)
Technologies: ASP.NET MVC, .NET Core 3.1, Web API, SQL Server, REST, Postman, Unit Testing

• Developed backend services for Rewards Planning and CompPlanning web applications, used by Talent Leads and Managers to manage employee performance and compensation data.
• Built and maintained RESTful APIs using .NET Core 3.1 Web API, ensuring secure, scalable, and efficient communication between front-end and backend systems.
• Designed and implemented SQL Server objects, including tables, stored procedures, and functions, for business logic and data processing.
• Delivered new features and enhancements by independently completing user stories and resolving bug fixes across multiple releases.
• Conducted unit testing to improve code quality and coverage, ensuring reliability and minimizing regression issues.