SABARISH N S
Production Support Engineer
The Nilgiris
Summary
Analytical App Support Analyst effective at technical support and Manual Testing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Associate Engineer
Virtusa Consulting Services Private Limited
Chennai
09.2020 - 06.2022
- Optimized test coverage by prioritizing risks, understanding project requirements, and creating effective test strategies.
- Streamlined communication between QA and development teams with clear documentation of discovered bugs, steps to reproduce, and potential solutions.
- Ensured compliance with industry standards by diligently following established protocols during all stages of manual testing.
- Minimized risk of production issues by actively participating in code reviews, offering feedback on potential vulnerabilities or areas for improvement.
- Reduced defect leakage by rigorously analyzing requirements and creating comprehensive test plans.
- Streamlined communication between QA and development teams, implementing a standardized bug reporting process that expedited issue resolution.
- Maintained accurate documentation of all discovered bugs, ensuring efficient tracking and resolution throughout the development lifecycle.
- Optimized test coverage through continuous collaboration with stakeholders, refining requirements and addressing any gaps in specifications.
Engineer
Virtusa Consulting Services Private Limited
Chennai
07.2022 - Current
- Leading a technical team in support of 5 support engineers by driving investigation of Incidents and corrective action follow-ups.
- Involved in different areas of Software Development Life Cycle and Software Testing Life Cycle using Agile Methodology.
- Co-ordinate with Application Development team for successfully deploying software releases in both User Acceptance Testing and Production environments.
- Implemented effective incident management strategies that minimized disruption to business operations during system outages or failures.
- Reduced downtime by proactively monitoring systems for potential issues and addressing them before they escalated.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Handled specialized cases as an escalation point for complex or unresolved issues, ensuring satisfactory resolution for all parties involved.
Education
B.E - Electronic And Communication Engineering
Sri Eshwar College of Engineering
Coimbatore, India 07.2016 - 11.2020
Skills
ETL
Certification
Talend Data Integration v7 - Certificate No ( 20887793 )
Timeline
Engineer
Virtusa Consulting Services Private Limited
07.2022 - Current
Associate Engineer
Virtusa Consulting Services Private Limited
09.2020 - 06.2022
B.E - Electronic And Communication Engineering
Sri Eshwar College of Engineering
07.2016 - 11.2020
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