Sabarish Purushothaman
Chennai
Summary
Support Lead with extensive experience in Service Management and incident resolution. Expertise in improving clinical workflows and quality measures through effective communication and strategic implementation. Committed to mentoring teams and enhancing overall performance. Actively pursuing knowledge in data metrics for comprehensive healthcare data analysis.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Lead
Tech Mahindra
Bengaluru
04.2025 - Current
- Discuss with the Vendors to plan and implement change releases and upgrades.
- Meet Clinical Practice Heads and discuss on upgrades and educate the users on the release.
- Manage and mentor support team, ensuring proper workload distribution
- Compile reports on incident trends, SLA compliance, and team performance to enhance SLA metrics.
- Serve as a subject matter expert for complex workflows to ensure optimal performance.
- Collaborated with CSMs, Domain Owners, and SDMs to enhance understanding of major releases and to optimize workflow.
Senior Business Analyst
Tech Mahindra
Bengaluru
08.2021 - 03.2025
- Address and resolve Service now tickets for client concerns and build requests within SLA.
- Configure athena EHR modules like Providers, and Departments builds, Fees schedules, Social history forms, Encounter plans.
- Test and validate release upgrades in athenahealth production and communicate to the Customer.
- Assist in integration testing between athena and other scheduling applications like Inquicker and Phreesia
Clinical Quality Associate
Athena Health
Chennai
02.2018 - 08.2021
- Enhance healthcare quality and clinical workflows at Athenahealth's athenaClinicals through the research, development, and integration of Clinical Quality Measures (CQMs).
- Conduct User Acceptance Testing (UAT) by creating diverse test scenarios to ensure the seamless integration of measures.
- Gather requirements from specifications and effectively communicate them to providers using Measure Satisfaction Guides.
- Identify gaps and coordinate with the Development Team to implement necessary enhancements.
- Collaborate with the Product Owner to document all updates in Specifications/Measures in Confluence.
- Communicate measure-related enhancements to the Development Team through User Stories in Jira.
Senior Analyst
GVW Technologies
Chennai
05.2013 - 02.2018
- Maintenance and production support of LIMS applications like LabVantage & Labware for client Janssen Pharma for 15 different sites Globally.
- Master Data configuration of MD elements on LabVantage (Tests, Specifications, Sample plan, Materials, Work items, Schedulers, Sample point, Sample template, Super template and Stability Studies) and Labware (Products, Analysis, Item code, Lot run, formula, Test method, Batch link techniques, Batch template, Analysis Technique, ELN Procedure ID).
- Worked with different environments like Production, Staging and Development in LIMS Applications.
Education
Master of Science - Molecular medicine
University of Sheffield
Sheffield, UK01.2010
Bachelor of Technology - Biotechnology
Anna University
Chennai. India01.2009
Skills
- Service Management - Service Now
- Business analysis
- athenahealth
- Ingenious med
- Inquicker
- EHR management
- Quality measure reporting
- SQL
- Customer success
- Clinical quality measures
- Change management
- Incident management
- Customer relationship management
Languages
Tamil
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2
Malayalam
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Certification
Master Data Science Program - Guvi.
Timeline
Support Lead
Tech Mahindra
04.2025 - Current
Senior Business Analyst
Tech Mahindra
08.2021 - 03.2025
Clinical Quality Associate
Athena Health
02.2018 - 08.2021
Senior Analyst
GVW Technologies
05.2013 - 02.2018
Master of Science - Molecular medicine
University of Sheffield
Bachelor of Technology - Biotechnology
Anna University