Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

R SABARIVASAN

Vellore

Summary

Customer Success Specialist with 5+ years of experience in SaaS and healthcare startups, known for high emotional resilience, strong communication skills, and personalized service. I’ve supported B2B clients across omnichannel platforms like Intercom, phone, and email. Proven in churn reduction, issue resolution, and improving SLAs. Passionate about helping customers succeed, I thrive in fast-paced, remote-first environments where ownership and customer satisfaction are top priorities

Overview

5
5
years of professional experience

Work History

Customer Service Support Associate

Global Healthcare Billing Partners (Remote)
Chennai
03.2022 - 06.2025
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Success Specialist

AGS Healthcare (Remote)
Chennai
01.2020 - 02.2022
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelor of Science - Computer Science

Alagappa Unversity
Karikudi
02-2025

High School Diploma -

NTTF
Vellore
04-2018

Skills

  • Customer support (phone, email, chat, Intercom)
  • Conflict resolution and problem-solving
  • SLA development and process ownership
  • Product knowledge and customer education
  • Remote collaboration (Slack, Zoom, Google Workspace)
  • Multilingual communication (English, Spanish, Russian)
  • Emotional intelligence and empathy
  • Feedback analysis and continuous improvement

Languages

Tamil
First Language
English
Advanced (C1)
C1

Timeline

Customer Service Support Associate

Global Healthcare Billing Partners (Remote)
03.2022 - 06.2025

Customer Success Specialist

AGS Healthcare (Remote)
01.2020 - 02.2022

Bachelor of Science - Computer Science

Alagappa Unversity

High School Diploma -

NTTF

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R SABARIVASAN