SABASTINE RAJU
Visakhapatnam
Summary
Dynamic and client-focused operations and marketing professional with over a decade of experience driving customer success, team productivity, and revenue growth. Skilled in managing client relationships, optimizing workflows, generating reports, and leading high-performing teams. Adept in CRM systems, US-based client communication, and performance analytics. Proven ability to build trust, resolve escalations, and exceed service and retention goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Marketing Executive
Intact Info Pvt Ltd
Visakhapatnam
07.2019 - 06.2025
- Developed and maintained databases for lead generation and client outreach.
- Collaborated with digital marketing teams to design multichannel campaigns.
- Oversaw support functions to enhance frontline sales team effectiveness.
- Conducted daily/weekly marketing forecasts and client performance reports.
- Strengthened customer acquisition through tailored outreach strategies.
Lead Generation Executive
K2T Outsourcing
Visakhapatnam
06.2017 - 06.2019
- Conducted 100+ outbound sales calls daily, exceeding targets.
- Recorded detailed CRM logs and tracked customer inquiries.
- Resolved complex issues with professionalism, increasing client satisfaction.
- Supported cross-functional teams to improve campaign performance.
Education Counselor
Global Tree Educational Services
Visakhapatnam
11.2015 - 05.2017
- Provided guidance to students for international education opportunities.
- Facilitated group and individual counseling sessions.
- Helped improve exam preparedness and decision-making for study abroad plans.
- Referred students to internal and external services as needed.
Branch Manager
Indian School Administration
Vizag
06.2015 - 11.2015
- Directed branch operations including HR, sales, and customer service.
- Evaluated local market trends and identified new revenue streams.
- Led team development, conducted staff appraisals, and implemented training.
- Improved operational efficiency and boosted customer base.
Sales Coordinator
DVCOM Technology LLC
Dubai
03.2014 - 03.2015
- Managed Zoho CRM for external sales team coordination.
- Responded to quotation requests and nurtured client relationships.
- Conducted cold calls and generated qualified sales leads.
- Maintained accurate order processing and client records.
Quality Analyst
IBM India Daksh Pvt Ltd
03.2011 - 03.2014
- Analyzed customer service call quality and provided improvement insights.
- Conducted performance evaluations and contributed to process enhancements.
- Generated quality reports for leadership on a scheduled basis.
Customer Service Executive
Liontel Info Solutions Pvt Ltd
06.2007 - 03.2010
- Delivered high-quality customer support through calls and CRM platforms.
- Assisted in complex problem resolution and maintained client records securely.
- Provided guidance to improve client satisfaction and retention.
Education
Bachelor of Theology - undefined
Gujarat Christian Ashram
07.2007
Skills
- Client Relationship Management
- Revenue Cycle Operations (RCM) Support
- Escalation Handling & Resolution
- Performance Monitoring & Reporting
- Team Leadership & Mentorship
- CRM Tools (Zoho, Salesforce, etc)
- Data Analysis & Forecasting (Advanced Excel)
- Lead Generation & Cold Calling
- Customer Satisfaction & Retention
- Process Optimization & Compliance
- CRM Tools: Zoho, Salesforce, Kareo (basic), MS Excel (Advanced), Google Workspace
- Reporting Tools: Excel Pivot Tables, Dashboards, Weekly/Monthly Metric Reports
Certification
- Customer Service, 6+ years
- Team Management, 6+ years
- Quality Assurance, 3 years
- Sales & Operations, 5+ years combined
Accomplishments
- Designed and implemented a new employee scheduling system, improving workforce allocation.
- Launched employee training programs that significantly reduced attrition.
- Spearheaded process improvements that enhanced interdepartmental productivity.
- Assisted in strategic budget planning with senior management.
Languages
English
Hindi
Gujarati
Timeline
Marketing Executive
Intact Info Pvt Ltd
07.2019 - 06.2025
Lead Generation Executive
K2T Outsourcing
06.2017 - 06.2019
Education Counselor
Global Tree Educational Services
11.2015 - 05.2017
Branch Manager
Indian School Administration
06.2015 - 11.2015
Sales Coordinator
DVCOM Technology LLC
03.2014 - 03.2015
Quality Analyst
IBM India Daksh Pvt Ltd
03.2011 - 03.2014
Customer Service Executive
Liontel Info Solutions Pvt Ltd
06.2007 - 03.2010
Bachelor of Theology - undefined
Gujarat Christian Ashram
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