Sabba Parveen
Summary
Dynamic consultant with a proven track record at Capgemini Technology Services, specializing in process optimization and team leadership. Excelled in enhancing project outcomes by implementing Agile methodologies and fostering client relationships. Skilled in continuous improvement and problem-solving, significantly boosting team efficiency and stakeholder satisfaction.
Overview
10
10
years of professional experience
Work History
Consultant
Capgemini Technology Services
02.2020 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Managed client relationships through regular check-ins and updates on project progress.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Developed custom Scrum boards for better task tracking and transparency within the team.
- Implemented continuous improvement initiatives through regular retrospective meetings with the team.
- Facilitated seamless integration of new team members into existing projects without compromising productivity levels.
- Streamlined release processes through close coordination between development teams and operations staff.
- Optimized resource allocation by identifying and addressing bottlenecks in project workflows, leading to reduced time-to-market for product releases.
- Led sprint reviews and planning meetings to promote full team engagement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Worked to provide continuous improvement for product development lifecycle.
- Maintained up-to-date project documentation, enabling clear communication and transparency among stakeholders.
Product Support Engineer (SOC Analyst)
IVYComptech
02.2019 - 12.2019
- Key Highlights:
• Worked as Support engineer for the gaming product “Ladbrokes Coral Gala (LCG)” which belongs to GVC
• Skills included were Linux to perform tests and sanity checks in tomcat servers, Mongo DB, Monitoring tools of Grafana kibana and also AWS.
• As a support engineer we use to check gaming applications, servers and also push the site in maintenance mode during change management
• Provide support and be the channel among different third parties involved in product via e-mail, calls, slack and hangout video meetings.
• Perform restart of production and Disaster recovery weekly on servers.
• Understand the Infrastructure of Online gaming Sites.
• Deploy the patches periodically and monitor the tools.
• Coordinate with the L1 and L3 support teams through different channels.
• Join calls with the developer team for the regular updates on the development plan.
• Analyze the issues and creating tickets to different development teams and other supportive teams.
• Joining team meetings for periodical updates on the ongoing issues.
• Help in troubleshooting technical services and provide support in a 24/7 model.
• Acts as central point of contact for product related issues and manages the customer relationship from an administration perspective with minimal supervision.
• Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction. Coordinate and manage relationships with end user that provide software and network problem resolution.
• Performed ad hoc deep analyses for specific business problems. Deployment & implementing various processes and risks associated, identifying techniques and implementing mitigation plans to achieve efficiency in productivity.
• Understanding of client’s technical environment through regular communication and business reviews; develops support plans that recognize the priorities, challenges, initiatives and potential areas for improvement.
• Gained knowledge and expertise through hand-on experience, self-study, and through a variety of learning environments available in the project.
• Exceptional communication & interpersonal skills Contributed to the development of new products by providing valuable user feedback from a support perspective.
Product Support
HCL TECHNOLOGIES
07.2018 - 01.2019
- TRAINED IN: AD EXCHANGE AND DOUBLE CLICK FOR PUBLISHER (During the training project was ramped down hence had to switch. So gained knowledge however not much real time experience on ADX and DFP)
Technical Support Engineer
Wipro Technologies
08.2014 - 07.2018
- Location: Kolkata & Hyderabad, India (Aug-2014 – July 2018)
Key Highlights:
• Worked as Administrator in the most recent role for the project of Dell EMC.
• Certified experience professional in EMC Information and Storage Technologies.
• Provided support on Email archiving solution for Microsoft Exchange & Domino Lotus Notes, Backup and Restoration of data from Microsoft Outlook, Data Management. Operation also involves creating policies, retention and their implementation.
• Administration of Windows Server 2008/2012R2 – Active Directory, Microsoft Exchange Server.
• Knowledge of Microsoft SQL Server, internet protocols such as, TCP/IP, UDP, SMTP, HTTP/HTTPS as well as ability to use diagnostic tools such as trace route, ping, and nslookup.
• Help in troubleshooting technical services and provide support in a 24/7 model.
• Exposure to ITIL framework and practice.
• Acts as central point of contact for product related issues and manages the customer relationship from an administration perspective with minimal supervision.
• Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction. Coordinate and manage relationships with end user that provide software and network problem resolution.
• Performed ad hoc deep analyses for specific business problems. Deployment & implementing various processes and risks associated, identifying techniques and implementing mitigation plans to achieve efficiency in productivity.
• Understanding of client’s technical environment through regular communication and business reviews; develops support plans that recognize the priorities, challenges, initiatives and potential areas for improvement.
• Gained knowledge and expertise through hand-on experience, self-study, and through a variety of learning environments available in the project.
• Exceptional communication & interpersonal skills - Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Core Competencies
Technical Competency
- Windows Server Administration: Microsoft Office, MS Outlook, Office 365 Administration, Active Directory, DNS, DHCP, FSMO, group policy management (GPO), setting up AD Domain Controller on Windows Server 2008/2012/2016, configuring DNS records (A, MX, CNAME), DHCP scope and IP reservation, Microsoft Exchange Server – shared and resource mailbox, mailbox roles (mailbox, HUB transport, CAS, unified messaging, edge transport), MX Record in Exchange, mail flow. Microsoft Internet Information Server (IIS) framework deployment. Configuration and implementation of Web Servers on Windows Server environment.
- Virtualization: VMware & Hyper-V, Configuration of virtual machines on VMware and Hyper-V.
- Networking: Network Troubleshooting e.g. TCP/IP, UDP, SMTP, HTTP/HTTPS as well as ability to use diagnostic tools such as trace route, ping, nslookup, telnet and port communication.
- Desktop Troubleshooting: Drive De-Fragmentation, Disk Cleanup, Disk Error-Checking, Windows Repair, services.msc, Device Manager, Microsoft Outlook troubleshooting, Printer troubleshooting.
- ITSM Ticketing Tools – BMC Remedy, Salesforce.com.
- Knowledge of .NET, Java, Microsoft SQL Server, & Databases Management.
Information and Storage Management
Data Protection Management, Cloud Deployment Models (Public, Private, Hybrid and Community Cloud), Cloud Service Models such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Understanding of Storage Area Network (SAN) & Network-Attached Storage (NAS) Environment, RAID, File System, and Snapshots.
Management Skills
Project Management, Team Management, Team Handling, Subject Matter Expertise, Report Analysis and Documentation, Client Interaction, Project Improvement, Quality Assurance and Improvement, Customer Satisfaction, WebEx Meeting, ITIL Framework, Incident Management, Problem Management, Six Sigma, System Administration.
EMC Technologies
EMC SourceOne, Email Archiving solution for Microsoft Exchange and Lotus Notes, Backup and Recovery Troubleshooting, Application Installation & Upgrade.
Education
Bachelor of Science - BSC (IT)
NIIT
Siliguri, India07-2014
Skills
- Continuous improvement
- Processes and procedures
- Attention to detail
- Team leadership & development
- Team collaboration
- Problem-solving
- Process improvement
- Requirements gathering
- Client relationships
- Work Planning and Prioritization
- Process optimization
- Employee management
- Risk assessment
- Reports and documentation
- Project planning
Timeline
Consultant
Capgemini Technology Services
02.2020 - Current
Product Support Engineer (SOC Analyst)
IVYComptech
02.2019 - 12.2019
Product Support
HCL TECHNOLOGIES
07.2018 - 01.2019
Technical Support Engineer
Wipro Technologies
08.2014 - 07.2018
Bachelor of Science - BSC (IT)
NIIT
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