Sabba Parvin
Kolkata
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
concentrix daksh india pvt ltd
Kolkata
06.2022 - 02.2024
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Commerce - Accounting And Finance
Khandra College
Asansol, WB04-2019
High School Diploma -
ST. Mary Goretty Girls High School
Asansol, WB03-2016
Skills
- Call Management
- Data Entry
- Report Generation
- Consultative Sales
- Information Security
- Inbound and Outbound Calling
- Scheduling
- Complaint resolution
- Paperwork Processing
- Appointment Scheduling
- Administrative Support
- Complaint Handling
- Report Preparation
- Grammar
- Client Relations
- Positive and professional
Affiliations
- I Like Cooking different types of foods.
- Fond of watching cricket and listening music.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Elementary (A2)
A2
Accomplishments
- I was awarded with "Business Commitment Award" in my last company.
Timeline
Customer Service Representative
concentrix daksh india pvt ltd
06.2022 - 02.2024
Bachelor of Commerce - Accounting And Finance
Khandra College
High School Diploma -
ST. Mary Goretty Girls High School
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