Sabeel Ahmed

Administrative Support:

• Manage daily administrative tasks including scheduling appointments, organizing meetings, and maintaining calendars for senior management.
  
• Prepare and distribute internal and external correspondence, reports, and presentations.

• Maintain and update company databases and client records with high accuracy and confidentiality.
• Handle incoming and outgoing communications, including phone calls, emails, and mail.

Client Services Coordination:

• Serve as a primary point of contact for clients, addressing inquiries, and providing information about services offered.
• Coordinate and oversee the fulfillment of client requests, ensuring timely and high-quality service delivery.
• Liaise with vendors and service providers to arrange services as per client requirements. Monitor and follow up on client feedback to ensure continuous improvement in service quality.

Office Management

• Oversee office supplies inventory and place orders as needed to ensure efficient office operations.
• Coordinate maintenance and repair of office equipment and facilities.
• Implement and maintain office policies and procedures to enhance operational efficiency.

Financial Administration

• Assist in budgeting and financial reporting by maintaining accurate records of expenses and revenues.
• Process invoices, receipts, and payments in coordination with the finance department.

Event Planning and Coordination

• Plan and organize company events, meetings, and conferences, including logistics, scheduling, and

vendor coordination.

• Support in the planning and execution of special client events and initiatives.

Team Collaboration

• Collaborate with various departments to ensure cohesive and integrated service delivery.
• Provide training and support to junior administrative staff as needed.

• Developed and maintained a database of customer information that enabled more targeted marketing efforts

• Analyzed sales data to identify trends and develop strategies to increase revenue

• Lead training and development sessions for junior sales associates, resulting in a 80% improvement in team performance

• Provide timely and accurate responses to customer inquiries via various communication channels such as phone, email, and chat.
• Address and resolve customer issues, including order problems, returns, refunds, and product or service inquiries, ensuring a positive customer experience.
• Maintain a thorough understanding of Amazon's products, services, and policies to effectively assist customers and provide accurate information.
• Strive to meet or exceed customer satisfaction metrics by delivering high-quality service and ensuring that customers' needs and expectations are met.
• Identify and communicate potential process improvements to enhance customer service operations and contribute to a better overall customer experience.

• Engage with customers through various digital channels such as chat, email, social media, and messaging apps to address their inquiries and provide support.

• Diagnose and resolve customer issues efficiently by leveraging digital tools and resources, ensuring timely and accurate problem-solving.

• Offer personalized advice and solutions to customers based on their specific needs and preferences, enhancing their overall experience with the company's digital platforms.