Sabeer Hussain Shaik
Business Analyst
Hyderabad
Summary
Holds a 5.6 years of experience in order management and customer support. Worked as a quality checker with active client interaction and meetings.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Management Trainee
Genpact India Pvt Ltd
Hyderabad
06.2019 - 10.2023
- Validates customer purchase order, quotations & order transmittal and enters 30+ orders in SAP and sends to manufacturing department on daily basis
- Review orders in Salesforce - Genpact Cora PLM tool for accuracy, errors and omissions to minimise incorrect shipments.
- Send emails to customers to provide order status and inform customers of back-orders or shipping delays.
- Handled day-to-day customer or client questions via telephone or email.
- Communicate with AR tax team & AR credit team for removing Tax block and credit block from the orders respectively.
- Create new customer ID's in SAP for new customers onboard with th help of AR team.
- Communicate with logistics team for any expedite deliver or order delivery issues or discrepancies.
- Maintained knowledge of all range of product offerings along with specific configuration for each product.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organised and properly stocked.
- Analysis customer feedback to identify areas for improvement.
- Gained knowledge of company policies, protocols and processes.
Digital Interaction Advisor
[24]7.ai
Hyderabad
08.2017 - 12.2018
- Worked as Senior Associate at [24]7.AI for E-commerce website.
- Assist customers and provide order details, product information & other queries.
- Handled 100+ chats daily with dual concurrency with
- Help customer to place order online and provider assistance for order related issue i.e Damaged order, missing order, wrong order and credit issues
- Provide assistance for customers over chat for queries related to order and other related
- Assessed KPIs to achieve in-depth understanding of campaign performance.
- Communicated with customers to identify needs and expectations.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Conducted surveys to determine customer opinion of products and services.
Education
Bachelor of Science - Industrial Electronics Technology
Wesley Degree College
Hyderabad 06.2013 - 07.2017
Skills
Order Process Management
Timeline
Management Trainee
Genpact India Pvt Ltd
06.2019 - 10.2023
Digital Interaction Advisor
[24]7.ai
08.2017 - 12.2018
Bachelor of Science - Industrial Electronics Technology
Wesley Degree College
06.2013 - 07.2017