Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Sabeer Hussain Shaik

Sabeer Hussain Shaik

Business Analyst
Hyderabad

Summary

Holds a 5.6 years of experience in order management and customer support. Worked as a quality checker with active client interaction and meetings.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Management Trainee

Genpact India Pvt Ltd
Hyderabad
06.2019 - 10.2023
  • Validates customer purchase order, quotations & order transmittal and enters 30+ orders in SAP and sends to manufacturing department on daily basis
  • Review orders in Salesforce - Genpact Cora PLM tool for accuracy, errors and omissions to minimise incorrect shipments.
  • Send emails to customers to provide order status and inform customers of back-orders or shipping delays.
  • Handled day-to-day customer or client questions via telephone or email.
  • Communicate with AR tax team & AR credit team for removing Tax block and credit block from the orders respectively.
  • Create new customer ID's in SAP for new customers onboard with th help of AR team.
  • Communicate with logistics team for any expedite deliver or order delivery issues or discrepancies.
  • Maintained knowledge of all range of product offerings along with specific configuration for each product.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organised and properly stocked.
  • Analysis customer feedback to identify areas for improvement.
  • Gained knowledge of company policies, protocols and processes.

Digital Interaction Advisor

[24]7.ai
Hyderabad
08.2017 - 12.2018
  • Worked as Senior Associate at [24]7.AI for E-commerce website.
  • Assist customers and provide order details, product information & other queries.
  • Handled 100+ chats daily with dual concurrency with
  • Help customer to place order online and provider assistance for order related issue i.e Damaged order, missing order, wrong order and credit issues
  • Provide assistance for customers over chat for queries related to order and other related
  • Assessed KPIs to achieve in-depth understanding of campaign performance.
  • Communicated with customers to identify needs and expectations.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Conducted surveys to determine customer opinion of products and services.

Education

Bachelor of Science - Industrial Electronics Technology

Wesley Degree College
Hyderabad
06.2013 - 07.2017

Skills

Order Process Management

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Timeline

Management Trainee

Genpact India Pvt Ltd
06.2019 - 10.2023

Digital Interaction Advisor

[24]7.ai
08.2017 - 12.2018

Bachelor of Science - Industrial Electronics Technology

Wesley Degree College
06.2013 - 07.2017

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Sabeer Hussain ShaikBusiness Analyst