SABHYASACHI DAS
TEAM LEADER CUSTOMER SUPPORT AND OPERATIONS
Kolkata
Summary
Energetic and ambitious professional with 8+ years of experience in Operations, Project Associate roles, Quality Assurance, and Team Leadership. Proven ability to work in fast-paced environments, manage teams, handle client communication, and ensure quality project delivery. Skilled in data management, reporting, customer support, and process operations with strong problem-solving and leadership abilities.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
3
3
Languages
7
7
Certifications
7
7
years of professional experience
Work History
Team Leader
Clearcut Solution Pvt. Ltd.
03.2026 - Current
- Set performance expectations for the team, monitored progress towards goals, and provided constructive feedback.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Implemented efficient work processes and reviewed performance metrics to enhance team productivity.
- Mentored junior staff to develop leadership potential and support career advancement.
Data Analyst
Clearcut Solution Private Limited
04.2026 - 04.2026
- Data Analyst
- Customer Support
- Provided customer assistance through live chat platforms.
- Chat Support
Team Leader
DCG Data-Core Systems (India) Pvt. Ltd.
03.2023 - 03.2026
- Facilitated client communication via email and phone
- Generated reports to summarize project progress and outcomes for stakeholders
- Outbound/ Inbound call handling
- Conducted quality checking to ensure compliance with standards
- Department of Higher Education, Government of West Bengal (8 Months)
Process Associate
DCG Data-Core Systems (India) Pvt. Ltd.
02.2021 - 02.2023
- Client communication and coordination
- Call quality monitoring and evaluation
- Quality checking and operational supervision
- Team management and performance monitoring
- Mentored and coached team members on QA topics and strategies.
- Managed various projects from initiation to completion
- Projects Handled
- Mentored and coached team members on quality assurance topics, enhancing overall team competency.
Process Associate
DCG Data-Core Systems (India) Pvt. Ltd.
02.2019 - 02.2023
- Customer support and call handling
- Generated reports and processed mail to ensure timely communication and information flow
- Administrative and back-office operations
- Calcutta University – Department of Commerce & Arts
- Admission and documentation process
- Back-office software handling
- Excel reports and PowerPoint preparation
- Election Commission of West Bengal
- Election application processing
- Provided customer support services to resolve inquiries and enhance client satisfaction
- Department of Higher Education, Government of West Bengal
- Critical call handling
- Report creation
- Managed email processes to streamline communication and maintain organized correspondence
- Joint Entrance Examination Board (West Bengal)
Education
Bachelor of Science - Mechanical Engineering
JLD College of Engineering & Management
Kolkata, India 04.2001 -
Diploma - Mechanical Engineering
Nibedita Institute of Technology
Murshidabad, India01-2017
Secondary - 10th Standard
Ariadaha Kalachand High School
Kolkata, India 04.2001 -
Skills
Technical Skills
MS Office (Excel, Word, PowerPoint)
Database Management
Basic Networking
Basic Computer Hardware
Cybersecurity Awareness
Client Handling
Team Leadership
Team supervision
Certification
Certificate in Paramedical Health Worker
Interests
Dancing, Singing, Listening to Music, Entertaining
Personal Information
- Date of Birth: 26 August 1994
- Father’s Name: Durbin Das
Timeline
Data Analyst
Clearcut Solution Private Limited
04.2026 - 04.2026
Team Leader
Clearcut Solution Pvt. Ltd.
03.2026 - Current
Team Leader
DCG Data-Core Systems (India) Pvt. Ltd.
03.2023 - 03.2026
Process Associate
DCG Data-Core Systems (India) Pvt. Ltd.
02.2021 - 02.2023
Process Associate
DCG Data-Core Systems (India) Pvt. Ltd.
02.2019 - 02.2023
Bachelor of Science - Mechanical Engineering
JLD College of Engineering & Management
04.2001 -
Secondary - 10th Standard
Ariadaha Kalachand High School
04.2001 -
Diploma - Mechanical Engineering
Nibedita Institute of Technology