Sabina Begam
Bengaluru
Summary
Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service. Results-oriented customer service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with several years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
2025
2025
years of professional experience
Work History
Senior Customer Service Representative
concentrix daksh pvt limited
Gurgaon
09.2017 - 08.2024
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Educated customers about products, pricing and policies to address and resolve issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
Temp -role Trainer
concentrix daksh pvt limited
Gurgaon
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
Temp Role Team Leader
concentrix daksh pvt limited
Gurgaon
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
Education
High School Diploma -
Kendriya Vidyalaya
AssamB.com -
Maharaja Agrasen Himalayan Garwhal University
UttarakhandSkills
- Order Fulfillment
- Membership renewals
- Representative training
- Account Management
- Escalation management
- Documentation Review
- Service Recommendations
- Payment Processing
- Credit card processing
- Complaint resolution
- Live chat support
- Returns and exchanges
- Email management
Timeline
Senior Customer Service Representative
concentrix daksh pvt limited
09.2017 - 08.2024
Temp -role Trainer
concentrix daksh pvt limited
Temp Role Team Leader
concentrix daksh pvt limited
High School Diploma -
Kendriya Vidyalaya
B.com -
Maharaja Agrasen Himalayan Garwhal University
Similar Profiles
Niharika JeettiNiharika Jeetti
Representative Operator (Content Moderation) at Concentrix Daksh Pvt LimitedRepresentative Operator (Content Moderation) at Concentrix Daksh Pvt Limited
Arun Nelson SorenArun Nelson Soren
Banking Customer Service Representative (Chime) at Taskus India Pvt LimitedBanking Customer Service Representative (Chime) at Taskus India Pvt Limited
Shushma G CShushma G C
Mortgage loan Associate-Westpac Banking Australia at Concentrix Daksh Private LimitedMortgage loan Associate-Westpac Banking Australia at Concentrix Daksh Private Limited