Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Sabir Pasha

Sabir Pasha

Senior Technical Solution Engineer
Bengaluru

Summary

With over 5 years of IT experience and a strong track record at Barracuda Networks, I specialize in deploying resilient backup solutions and strengthening email security across Linux and Windows environments. Recognized for my problem-solving abilities and team-oriented approach, I consistently drive operational improvements and mentor teams toward excellence, combining deep technical expertise with a collaborative mindset.

Overview

8
8
years of professional experience
2018
2018
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Senior Technical Solutions Engineer

BARRACUDA NETWORKS
03.2022 - Current
  • Deployed and managed the Barracuda Backup Appliance to protect physical, virtual, and cloud environments; enforced retention policies aligned with RTO/RPO objectives.
  • Performed routine restoration testing, and resolved backup failures to ensure data integrity and disaster recovery readiness.
  • Administered Barracuda Email Security Gateway and Email Gateway Defense for spam, phishing, and malware filtering across on-premises and cloud environments.
  • Configured domain-level security with SPF, DKIM, and DMARC, along with DLP and encryption policies for data protection and compliance.
  • Investigated email delivery issues, and conducted forensic analysis on suspicious messages or compromised mailboxes.
  • Integrated Barracuda Cloud Archiving Service (BCAS) with Microsoft 365 for compliant long-term retention, eDiscovery, and legal hold support.
  • Supported legal and compliance teams by performing archive searches, exports, and policy audits; provided training on end-user access via Outlook and the web portal.
  • Managed Barracuda Cloud-to-Cloud Backup for Microsoft 365 (Exchange, OneDrive, SharePoint, Teams); ensured regular backup validation, and fast recovery of data.
  • Used Barracuda Cloud Control for centralized monitoring, troubleshooting, and management of all cloud-based Barracuda services.
  • Continuously developed expertise in backup and recovery technologies through structured training and hands-on practice.
  • Delivered onboarding and technical training to new hires and Tier 1 engineers, improving team knowledge and customer support performance.
  • Handled Tier 2 escalations for backup and email issues, collaborated with engineering teams, and created detailed JIRA tickets for bug tracking and resolution.
  • Managed backups of key applications, including SQL, Exchange, AD, and Oracle, ensuring high availability and compliance.
  • Collaborated with subject matter experts to create training content and SOPs, enabling knowledge transfer across support teams.
  • Led technical product demos and provided consultative support, contributing to higher client adoption rates and satisfaction.
  • Delivered proactive, high-quality customer support, significantly improving resolution times and client experience.

Analyst - Tech Support.

MICROLAND LTD
12.2020 - 03.2022
  • Supported system transitions through analysis, testing, implementation, and user support.
  • Resolved issues via root cause analysis and log reviews, including event viewer and script debugging.
  • Applied system updates to fix vulnerabilities and improve security.
  • Managed backups and restores using Acronis, including tape libraries and vendor-specific pools.
  • Performed data recovery for SQL, AD, Exchange, Oracle, NAS, and file systems.
  • Executed physical and virtual system migrations for recovery and testing.
  • Assisted customers with backup-related issues, ensuring timely resolution.
  • Conducted QA checks to ensure data accuracy and system reliability.
  • Identified operational improvements through regular system reviews.
  • Built strong vendor relationships to ensure efficient service and supply delivery.

Service Delivery Associate

Unisys
10.2019 - 11.2020
  • Conducted daily mechanical, safety, and emergency equipment checks for optimal performance.
  • Transported and delivered items to clients or businesses safely.
  • Planned and adjusted routes for changing conditions with global positioning systems (GPS) equipment to minimize fuel consumption.
  • Obtained receipts and signatures for confirmation of delivered goods.
  • Analyzed load-related documentation and completed accurate records.
  • Loaded and unloaded cargo to sustain the integrity of goods delivered.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Coordinated site investigations, documented issues, and escalated them to executive teams as needed.
  • Defined clear targets and objectives, and communicated them to other team members.
  • Maintained a professional demeanor by staying calm when addressing unhappy, or angry, customers.
  • Improved staffing during busy hours by creating schedules and monitoring callouts.
  • Ensure that you monitor the SLA of tickets and create the necessary steps.
  • Taking action on tickets at the time they are created, based on the severity of the client's request.
  • Ordering the required part, which needs to be serviced or replaced at the client site, by using the Part Manufacturing Web Application.
  • Verify instructions and routes.
  • Handling escalation via email.
  • Handling proactive cases (4-hour SLA).
  • Creating health check reports.
  • Follow up with the pending cases in a timely manner to avoid bad surveys.
  • Generated reports detailing findings and recommendations.
  • Using the Click application to manage the global field engineers' database and schedule tickets accordingly.
  • Worked in the CSRMS application, which is used to track details of the tasks created.
  • Assigning tickets and scheduling field engineers based on their skill set and domain to resolve the issue in the given period.
  • Collected delivery instructions from client sources to verify instructions and routes.

Software Associate

Capgemini
10.2017 - 03.2018
  • Resolved system, hardware, and telephone issues to improve departmental efficiency.
  • Configured workstations by setting up hardware, devices, and software.
  • Installed patches and updates to fix security vulnerabilities and protect data.
  • Monitored systems and executed troubleshooting commands to resolve issues.
  • Performed QA checks on support ticket resolutions to ensure service quality.
  • Maintained detailed records for clients and work orders.
  • Provided remote support to cloud and web-based clients via phone, email, and chat.
  • Diagnosed technical issues using scripts, expertise, and targeted questioning.
  • Streamlined repair processes and improved consistency in support procedures.

Education

Bachelor of Science - Computer Science

Presidency College
Bengaluru, India
06-2017

Skills

Linux administration

Data backup administrator

Email security management

Analytical problem-solving

Troubleshooting proficiency

Technology infrastructure support

Client support

System server management

Quality assurance management

Accomplishments

  • Received Best Employee Performance Award for consistently resolving customer issues with efficiency and technical expertise.
  • Delivered comprehensive technical knowledge transfer (KT) sessions on Backup, Storage, Email Security, and Email Archiving Solutions to upskill team members.
  • Promoted to Tier-2 Engineer by successfully completing career development milestones with precision and reliability.

Certification

Barracuda Email Security Specialist.

Timeline

Barracuda Email Security Specialist.

11-2024

Barracuda Cloud-to-Cloud Backup

04-2024

Barracuda Backup Product Specialist

03-2024

Incident Management

04-2023

Senior Technical Solutions Engineer

BARRACUDA NETWORKS
03.2022 - Current

Analyst - Tech Support.

MICROLAND LTD
12.2020 - 03.2022

Service Delivery Associate

Unisys
10.2019 - 11.2020

Software Associate

Capgemini
10.2017 - 03.2018

Bachelor of Science - Computer Science

Presidency College

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Sabir PashaSenior Technical Solution Engineer