Sabir Tansujwala
Order Management & Customer intimacy under the Sales & Marketing of international business division
Vadodara,GJ
Summary
- Experienced professional with over 14.8 years in a multinational corporation, specializing in Order Management, Customer Intimacy, Billing support, Order to Collect (O2C) & MIS. Skilled in internal and external customer support, I excel in enhancing satisfaction levels and ensuring smooth Order Execution within the international business division. My goal is to continue learning and expanding my knowledge in Customer Service, adding value to both the organization and myself as an individual.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Order Management & Customer Service Specialist
Raychem RPG
09.2015 - Current
- Responsible for order management of the company.
- Handling customer orders through the complete order execution cycle.
- Receivables Collection: Tracking and Responsibility of the Business (Export) Receivables.
- Review of Customer PO: In case of discrepancies, seek the required order amendments from the customer.
- Timely issuance of order confirmation against every customer PO with customers.
- Handling overall order execution processes and billing support processes of the business.
- Overall customer intimacy, customer assistance (export).
- Weekly review: with the Planning Department of open orders, backlogs, and reasons.
- Monitor customer orders with respect to their delivery dates.
- Documentation and Reporting: Maintaining accurate records of orders, deliveries.
- Problem Solving: Addressing any issues that come up during the order fulfillment process, such as delays, stock shortages.
- Customer requests: Customer communication and keeping customers informed about their order status, handling any inquiries or issues that arise, if any. (Production and scheduling, resourcing, quotes, price lists, invoices.)
- Customer relations: Create and maintain strong relationships with all customers.
- Responsible for all the projects for the assigned region: order booking, execution, invoice, delivery, dispatch, payment terms (i.e., 60 days, 90 days), and planning/manufacturing schedule.
- Data analysis: MIS, records, quotes, and monthly MIS preparation every month.
- Working with teamwork for the business sets targets.
- Interactions with customers: Order execution of all open orders, and coordination with the TE Buyer.
- Accounts receivable should be achieved as per the set target every month.
- Experience in working in SAP/ERP environments, Oracle Fusion.
- Proficient in MS Excel.
- Maintain weekly calls with foreign customers regarding their open order status.
- Maintain delivery performance month-wise for the deliveries.
- Priority is given to managing customer demand and urgency fulfillment.
- Clear communication to customers and the internal team as well.
- Ready to take on any challenge.
- Europe, Asia, LATAM (Latin America), SAM (South America), and UAE, and all drop shipments.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
QA/ QC Associate
Raychem RPG
10.2011 - 09.2015
- Control of process through patrol, check inspection, and process rejection analysis and improvement, to handle all the quality activities in different sections, coordinate with shop-floor supervisors to achieve customer satisfaction, and handle customer inspection for inward, FG items like HVCS, trading, LV-ABC items, etc.
- Review in-process quality reports and drive actions to improve quality in consultation with the Quality Head. Periodic calibration of instruments and documentation of records.
- Involved in incoming, in-process, and pre-dispatch inspection, maintaining calibration of all measuring instruments.
Quality Control Trainee
Tyco Electronics
10.2010 - 09.2011
- Incoming parts inspection – To ensure the best quality and fulfill the requirement of good quality raw materials for production. This includes galvanized iron, aluminum alloy parts, machined parts, rubber, PDC, GDC, sand casting, forging, plastics, etc. Conducting morning meetings with the production supervisor and addressing all supplier quality issues in coordination with supply chain management.
- JV between Raychem, RPG, and TE.
Education
SSC - Secondary Board
MES BOYS HIGH SCHOOL
VADODARA03-2008
HSC - Gujarat Higher Secondary Education Board
MES BOYS HIGH SCHOOL
VADODARA03-2010
Diploma - Electro-Mechanichal Engineering
ITM University
Vadodara, India 04.2001 -
Bachelor of Engineering - Mechanical
Neotech Institute of Technology
Vadodara08-2025
Skills
- Experienced in utilizing Oracle systems and Excel for data management
- Proficient in computer applications
- Versatile in dynamic environments
- Detail-oriented data management
- Proficient in multitasking
- Skilled in formatting and editing with Microsoft Word
- Maintains focus during challenging circumstances
- Clear interpersonal communication
- Experienced with Microsoft Office applications
- Supportive interpersonal skills
Interests
Reading Books, Listening Music, Travelling, to keep Continues study & learning new things everyday
EXTRA-CURRICULAR ACTIVITY
- Government certification Course : Basics of computer application and basic +tally course completed In 2010.
- Professional training certification Course : Basics of Electrical, Mechanical & Plastics Engineering at NIRMA UNIVERSITY, Ahmedabad.
Disclaimer
- I hereby declare that the particulars furnished above are true to the best of my knowledge & belief.
COMPANY PROFILE
- The Company Raychem RPG Limited was incorporated in 1984.
- Raychem RPG is a 50 : 50 Joint Venture between Tyco Electronics, U.S.A and RPG Group, India.
- Tyco Electronics is a US$ 13 billion global provider of engineered electronic components for thousands of consumer and industrial products; network solutions and systems for telecommunications and energy markets; wireless systems for critical communications, radar and defence applications. They design, manufacture and market products for customers in industries ranging from automotive, appliance, aerospace and defence to telecommunications, computers and consumer electronics.
Additional Information
- Strengths : Hardworking, punctual, determined, patient, honest, quick learner, Multi culture experience in MNC field.
- Notice Period : 60 days.
- Declaration : I hereby declare that the particulars furnished above are true to the best of my knowledge & belief.
- Languages Known : English, Hindi and Gujarati
- Blood Group : A – negative
Timeline
Order Management & Customer Service Specialist
Raychem RPG
09.2015 - Current
QA/ QC Associate
Raychem RPG
10.2011 - 09.2015
Quality Control Trainee
Tyco Electronics
10.2010 - 09.2011
Diploma - Electro-Mechanichal Engineering
ITM University
04.2001 -
SSC - Secondary Board
MES BOYS HIGH SCHOOL
HSC - Gujarat Higher Secondary Education Board
MES BOYS HIGH SCHOOL
Bachelor of Engineering - Mechanical
Neotech Institute of Technology
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