Sabita Sun
AGM Administration And Guest Service Coordinator
Hiranandani Powai - Mumbai
Summary
To work & grow in a professional environment where I can apply my hospitable nature and serve my best to earn customer satisfaction and also to achieve organizational goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
40
40
years of post-secondary education
1
1
Language
Work History
Designation Assistance General Manager (Admin)
Shandong Tiejun Electric Power Engg Co Ltd
Mumbai
07.2011 - Current
- Exceeded goals through effective task prioritization and great work ethic.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Monitored company inventory to keep stock levels and databases updated.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maintained energy and enthusiasm in fast-paced environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Prepared variety of different written communications, reports and documents.
- Carried out day-to-day duties accurately and efficiently.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Guest Service Coordinator
ITC Hotel, The Maratha Luxury Collection
Mumbai
06.2007 - 09.2011
- Trained junior team members in customer service strategies and property policies.
- Gave information about area attractions and provided directions.
- Generated daily reports for food and beverage services
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked with qualified chef to diversify menu with new offerings.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Introduced mentoring program and effectively managed employee mistakes to decrease overall waste %.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Improved operations through consistent hard work and dedication.
Waitress
M/S Centre Point Hotel
Shillong
02.2006 - 08.2006
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Met with chef to review daily specials and menu changes.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Greeted new customers, discussed specials and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Inspected dishes and utensils for cleanliness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Diploma - Aviation, Hospitality and Travel
Frankfinn Institute of Air Hostess Training Shillong
Bachelor of Arts - Political Science
Mahatma Gandhi University
Shillong - Meghalaya 06.2014 - 06.2016
Bachelor of Arts - Shillong
Saint Mary's Higher Secondary School
Shillong - Meghalaya 06.2002 - 06.2004
No Degree - MBOSE Board
Saint Paul's High School Marbisu
Marbisu - Meghalaya 04.2001 -
Skills
General management and administration
Accomplishments
- Cooking and Photography
- I hereby declare that all the information provided by me on this application is factual and correct to the best of my knowledge and belief. - Sabita Sun1
Timeline
Bachelor of Arts - Political Science
Mahatma Gandhi University
06.2014 - 06.2016
Designation Assistance General Manager (Admin)
Shandong Tiejun Electric Power Engg Co Ltd
07.2011 - Current
Guest Service Coordinator
ITC Hotel, The Maratha Luxury Collection
06.2007 - 09.2011
Waitress
M/S Centre Point Hotel
02.2006 - 08.2006
Bachelor of Arts - Shillong
Saint Mary's Higher Secondary School
06.2002 - 06.2004
No Degree - MBOSE Board
Saint Paul's High School Marbisu
04.2001 -
Diploma - Aviation, Hospitality and Travel
Frankfinn Institute of Air Hostess Training Shillong
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