SABNAM KHATUN
Administrator
Nagaon
Summary
Healthcare administration professional with over 8 years of progressive experience at leading tertiary care hospitals in India. Experienced in patient coordination, case handling, hospital operations, and cross-departmental collaboration. Recognized for building strong patient relationships, ensuring seamless service delivery, and maintaining high administrative efficiency. PGDCA qualified with proficiency in MS Office and Tally. Multilingual communication skills (Assamese & Bengali) add strong regional engagement value.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Administrator
Indraprastha Apollo Hospitals
01.2022 - Current
- Managing administrative coordination and patient documentation.
- Coordinating with medical teams for a smooth case flow.
- Handling billing follow-ups and discharge documentation.
- Resolving patient concerns to maintain service standards.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Led transition to paperless office, reducing operational costs and environmental impact.
Assistant Administrator
Max Healthcare
01.2018 - 01.2022
- Supported daily administrative operations.
- Managed scheduling and patient records.
- Coordinated communication between consultants and patients.
- Assisted in insurance and corporate case processing.
Education
Bachelor of Arts -
Gauhati University
04.2001 -
Diploma in Hotel Management - undefined
Ashoka Institute of Hospitality & Tourism Management
New DelhiAir Ticketing & CRS - undefined
Tezpur University
PGDCA - MS Office (Word, Excel, PowerPoint), Tally, Basic Accounting
Skills
Patient & Case Coordination
Relationship Management
Hospital Administration
Medical Documentation & Billing Support
Interdepartmental Coordination
Service Excellence & Complaint Resolution
MS Office & Administrative Software
Timeline
Administrator
Indraprastha Apollo Hospitals
01.2022 - Current
Assistant Administrator
Max Healthcare
01.2018 - 01.2022
Bachelor of Arts -
Gauhati University
04.2001 -
Diploma in Hotel Management - undefined
Ashoka Institute of Hospitality & Tourism Management
Air Ticketing & CRS - undefined
Tezpur University