Sabreen Naseem
Application Support Engineer
Chennai
Summary
Experienced Application Support Engineer skilled in identifying and resolving and troubleshooting ERP specialized software in Distribution, Manufacturing, Inventory & SCM. Proven ability to perform vigorous pre-launch testing, solve complex problems and provide innovative solutions.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Software Engineer
Infor
Hyderabad
02.2023 - Current
Software Engineer
HCL Technologies Ltd
Chennai
04.2020 - 01.2023
- Troubleshoot and debugged software to check and rectify discrepancies.
- Customer & Technical Support.
- Track, Log & Respond to Tickets and Troubleshoot and provide straightforward solutions to moderate to complex technical problems/issues of end users.
- Maintain a standard SLA.
- Liaised with developers to construct algorithms and flowcharts.
- Worked closely with other team members to identify and remove software bugs.
- Developed new, efficient and well-tested Knowledge Base Article for variety of different applications.
Education
Bachelor of Science - Electronics And Communications Engineering
SKR Engineering College
Chennai 08.2015 - 05.2019
Accomplishments
- Knowledge Champion - HCL Technology - 2021
Timeline
Software Engineer
Infor
02.2023 - Current
Software Engineer
HCL Technologies Ltd
04.2020 - 01.2023
Bachelor of Science - Electronics And Communications Engineering
SKR Engineering College
08.2015 - 05.2019
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