Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Sabresh M

Coimbatore

Summary

Energetic and solutions-oriented Network Engineer with over 3 years of experience with a proven track record at Cognizant Technology Solutions, specializing in advanced network security and connectivity solutions. Proven ability to manage critical incidents, deliver seamless connectivity, and ensure high network availability in fast-paced environments. Excelled in leadership, significantly enhancing team efficiency and client satisfaction through expert incident management and mentorship. Demonstrates exceptional problem-solving and customer service skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Systems Engineer (Network Engineer)

Cognizant Technology Solutions
Coimbatore
10.2021 - Current
  • Managed and configured firewall devices (ASA, FTD, Checkpoint, and Palo Alto) for enhanced network security.
  • Enabled end-to-end remote access, LAN, and wireless setups for users, including handling VLAN changes and port-level issues.
  • Leveraged Zscaler certification (ZTCA) to assist in secure remote access implementations and optimize internet access through Zscaler policies.
  • Led incident management to minimize service downtime, ensuring SLA compliance and client satisfaction.
  • Diagnosed connectivity issues across the Internet, MPLS, and VPN tunnels, collaborating with Cisco TAC and ISPs (e.g., AT&T, Verizon, Airtel).
  • Trained and mentored team members on troubleshooting techniques and network best practices, improving issue resolution speed.
  • Documented network topologies and created troubleshooting guides and network diagrams for use by team members.

Junior Process Associate

KGISL
Coimbatore
07.2020 - 10.2021
  • Provided inbound voice support for sales, utilizing customer service skills and upselling techniques.
  • Assisted customers with technical issues, complaints, and account management for major U.S. ISPs.

Education

Bachelor of Science - Information Systems Management

Sri Krishna Arts & Science College
Coimbatore
05-2020

Skills

  • Networking: TCP/IP, BGP, OSPF, MPLS, VLAN, VPN, and DHCP configuration
  • Firewall and Security: ASA, FTD, Checkpoint, Palo Alto; Cisco ISE, SDA, SD-WAN
  • Ticketing Tools: Remedy, ServiceNow
  • Equipment: Cisco (routers/switches), Juniper, NextGen WLC 9800 series, and traditional WLCs

Accomplishments

  • Awarded “Best Associate” for exemplary problem-solving and customer support.
  • Recognized as “Emerging Talent” for commitment to excellence and teamwork.

Certification

  • Zscaler Zero Trust Certified Associate (ZTCA) – Zscaler

Timeline

Senior Systems Engineer (Network Engineer)

Cognizant Technology Solutions
10.2021 - Current

Junior Process Associate

KGISL
07.2020 - 10.2021

Bachelor of Science - Information Systems Management

Sri Krishna Arts & Science College

Similar Profiles

CREATE PROFILE
Sabresh M