Sabrina Martinez
Portage
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Orthodontist Assistant
Cavanaugh and Nondorf
Valparaiso
04.2025 - Current
- Greeted patients warmly upon arrival at the office.
- Prepared and organized treatment rooms for efficient workflow.
- Maintained sterilization standards for dental instruments and equipment.
- Educated patients on proper oral hygiene techniques and care instructions.
- Managed patient records and scheduled appointments using practice management software.
- Assisted orthodontists during patient treatments and procedures.
- Collaborated with team members to ensure patient comfort and satisfaction.
- Assisted with fitting and adjusting orthodontic appliances and materials like bands, brackets, wire and for patients.
- Maintained accurate records of patient treatment plans, progress notes, x-rays, photographs and impressions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes
- Trained orthodontic assistants on clinical procedures and office standard protocols
Barista
Starbucks
Valparaiso
03.2021 - 12.2024
- Provided excellent customer service by engaging with customers effectively.
- Prepared and served a variety of coffee and tea beverages.
- Maintained cleanliness and organization of the workspace and equipment.
- Handled cash transactions accurately and efficiently at the register.
- Collaborated with team members to meet peak service demands smoothly.
- Managed inventory by restocking supplies and monitoring product freshness.
- Assisted in training new baristas on beverage preparation techniques.
- Maintained calm demeanor during high-volume periods and special events.
- Followed health, safety and sanitation guidelines to pass state inspections.
Member Service Representative
YMCA
Valparaiso
06.2017 - 05.2021
- Assisted members with inquiries and provided information on services.
- Managed member accounts and processed registration for programs and classes.
- Developed and maintained strong relationships with community members and staff.
- Facilitated program sign-ups and ensured accurate record-keeping of attendance.
- Collaborated with team members to implement community outreach initiatives effectively.
- Trained new staff on policies, procedures, and customer service standards in the facility.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Monitored compliance with organizational security protocols when interacting with members.
Education
Portage High School
Portage, INSkills
- Front desk skills
- technical/clinical skills
- Cross-functional teammate
- Multitasking
- Customer Service
- Friendly and approachable demeanor
Certification
- Certified Dental Assistant
Timeline
Orthodontist Assistant
Cavanaugh and Nondorf
04.2025 - Current
Barista
Starbucks
03.2021 - 12.2024
Member Service Representative
YMCA
06.2017 - 05.2021
Portage High School