Sabrina Muse

Resident Services
 Assures implementation of policies and procedures relating to Resident care and oversight of all health-related services.
 Supervises and assists in provision of all Resident services.
 Assures assessments are complete and timely, negotiates service plans, develops service schedules and updates service
information as indicates by Resident need.
 Ensures that Residents are appropriately assessed on a timely basis and charged in accordance with that assessment.
 Ensures the Resident’s assessed needs are provided to Community Team Members for service delivery execution.
 Conducts nursing assessment(s) of Residents and at significant change of condition.
 Works closely with the Executive Director to counsel the Resident and designated agent(s) meeting personal and related
healthcare needs.
 Evaluates health emergencies and determines emergency medical measures taken regarding Resident care.
 Assists Residents when necessary and maintains communication as requested and required. medical-social situations
involving Resident and/or designated agents, physician, other agents or agencies.
 Coordinates administration of medications and treatments; observes results and documents same.
 Examines and gives first aid to Residents and staff, within scope of practice, state regulations and company policy.
 Addresses physical, social, spiritual and psychological needs of Residents.
 Conducts and/or coordinates various health care “clinics” for Residents.
 Assists Residents to participate in self-governance activity through Resident council.
 Assists the Community Team with a target of a high degree of customer satisfaction at the Community. Promptly
investigates complaints and reports findings and appropriate recommendation to the Executive Director. Ensures follow-up
communication occurs to complainant and that substantiated complaints are resolved to reasonable satisfaction of
complainant.
 Ensures compliance with all rules and regulations related to Resident care (i.e., HIPAA, State Regulations and OSHA,
etc.).
 Maintains a professional demeanor with all Residents, families and friends, professional referrals and the general public in
representing the Community and the Company.

• Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
• Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
• Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
• Educated patients and families on available community resources, facilitating access to necessary support services.
• Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
• Educated patients and caregivers on healthcare protocols and processes.
• Wound Care
• Admissions and Recerts

• Ensured timely completion of all MDS assessments, maintaining full compliance with federal and state regulations.
• Collaborated closely with therapy departments to accurately capture rehabilitation needs within MDS documentation, supporting appropriate resource allocation for residents'' needs.
• Provided guidance to nursing staff on accurate completion of Section GG assessments, enhancing overall documentation quality and supporting appropriate Medicare/Medicaid reimbursement rates.

• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Collaborated with staff, management, and external groups to coordinate patient care.
• Performed rounds to observe care and interview staff, residents, and families.
• Contributed to the accreditation process by maintaining compliance with state and federal regulations for nursing standards.
• Mentored new nurses in clinical practice and procedures, fostering a supportive learning environment.
• Coordinated with physicians on complex cases, ensuring seamless communication among healthcare professionals involved in patient care.
• Wound Care
• Certified Infection Control Preventionist