Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Seilu

Indianapolis

Summary

Confident and reliable individual offering customer service, leadership, and communication skills and the ability to operate in fast-paced environments. Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care.

Overview

6
6
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
09.2022 - Current
  • Managed medication dispensing processes to ensure accuracy and compliance with pharmacy regulations.
  • Trained and mentored junior technicians on pharmacy operations and customer service standards.
  • Implemented workflow improvements that enhanced prescription processing efficiency and reduced wait times.
  • Conducted inventory management, ensuring optimal stock levels of medications and supplies.
  • Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
  • Oversaw daily pharmacy operations, ensuring adherence to safety protocols and best practices.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Sales Associate/Cashier/Customer Service/Stock

Old Navy
01.2020 - Current
  • Maximize positive customer service experience
  • When asked, able to help find an item to "fit" a customer's lifestyle or event
  • Assist customers in finding items in-store
  • Assist customers in ordering online
  • Contribute to positive, fun working environment
  • Answering phone calls from customers as well as other locations
  • Help customers by asking questions and making suggestions for purchases
  • Place special orders and call other stores to locate desired items
  • Manage inventory and restock as needed
  • Train new employees when needed
  • Examine merchandise to verify correct price and no visible damage
  • Assist employees with register during busy shifts
  • Prepare merchandise for shipment
  • Provide customer support, answering questions quickly and efficiently
  • Perform duties as needed, including cashier
  • Greet all customers with warm, friendly welcome
  • Stock shelves with delivered packages
  • Assisted customers with locating and ordering merchandise not on the floor, whether from other locations or company website
  • Helped customers with online store issues, and was fully capable of redirecting them to a better solution if necessary.

Education

High School -

North Central High School
Indianapolis, Indiana
05.2020

Bachelor of Arts - Epidemiology

Indiana University-Purdue University At Indianapolis
Indianapolis, Indiana
05.2024

Skills

  • Customer care
  • Microsoft office
  • Microsoft Word
  • Microsoft Powerpoint
  • Efficient typing skills (60 wpm)
  • Basic technology knowledge
  • Confidentiality and HIPAA
  • Workflow optimization
  • Team collaboration
  • Problem-solving skills
  • Insurance billing
  • Medication dispensing

Timeline

Pharmacy Technician

CVS Pharmacy
09.2022 - Current

Sales Associate/Cashier/Customer Service/Stock

Old Navy
01.2020 - Current

High School -

North Central High School

Bachelor of Arts - Epidemiology

Indiana University-Purdue University At Indianapolis

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Sabrina Seilu