Sabyasachi Ghosh
Delhi
Summary
A performance-driven and fervent L&OD, Talent Management and HR professional with 21+ years of experience in corporate and consulting in managing human capital and talent management strategies for clients and business.
Overview
24
24
years of professional experience
Work History
Associate Director, GCC India - Learning & Organization Development - Human Resource
WSP India Pvt. Ltd.
Delhi
11.2022 - Current
- Develop and implement learning strategies that align with business goals and execute scalable development programs and initiatives
- Spearhead initiatives which foster a culture of continuous learning, innovation, and performance excellence
- Implement leadership development and succession planning strategies
- Oversee Talent budget for India operations and execute relevant interventions
- Utilize AI tools to monitor learner progress, assess engagement, and evaluate the effectiveness and impact of learning interventions
- Work and partner with talent leads on significant global talent initiatives to ensure a unified employee experience across all regions
- Implement use of artificial intelligence to develop learning and talent strategies for more engaged, skilled, and productive workforce
- Lead change-management initiatives to integrate innovative work practices and build future-ready competencies
- Oversee administration and optimization of Oracle Fusion, ensuring seamless user experience, content management and system integration
Executive Manager - Talent Development - Human Resource
Deloitte Consulting India Pvt. Ltd.
Hyderabad
12.2020 - 10.2022
- Formulated and provided strategic inputs into annual budget and plan to execute relevant learning and talent development interventions
- Directed learning and development investment through effective planning, budgeting, forecasting and vendor management
- Responsible for continuously identifying opportunities for efficiency in all aspects of program management to help scalability
- Partnered with business and talent to create annual learning plan and delivery model, defining the right blend and use of modalities, target audience and approach for the practitioners
- Led and facilitated the creation of key stakeholder communications such as dashboards, report updates and practice-wide communication
- Responsible for ensuring excellent practitioner experience through delivery and seek feedback regularly to determine ROI
- Facilitated learning measurement and analytics to assess program efficiency and effectiveness, ensuring all key metrics are measured, published, and leveraged for decision making
Manager - Learning & Organization Development - Human Capital
PwC India Pvt. Ltd.
Delhi
09.2017 - 03.2020
- Contributed to developing and designing organization structures and frame human resource policies in line with client's requirement
- Devised change management strategy and ensure seamless implementation
- Collaborated with senior management and business heads to design learning and development strategy and framework
- Contributed to developing, designing, and delivering people management capability development interventions
- Devised talent management framework for business based on strategic goals and objectives
- Designed and supported in the development and implementation of role change and role-based programs
- Identified and evaluated institutional knowledge and learning partners and facilitate partnership with L&OD
- Supported and ensured seamless executive coaching experience for senior leaders
- Designed and facilitated leadership development interventions for high potential employees at senior and mid-career levels
- Developed and designed of content for Learning Academy in both instructor-led and digital platform (LMS)
Senior Manager - Talent and Organization Development
TATA Consultancy Services
Delhi
02.2016 - 07.2016
- Devised talent & organization development framework & co created competency-based learning strategies for HR
- Crafted, launched, and iterated talent and learning programs in a constantly changing environment
- Supported in transforming culture through deliberate and meaningful organization change management efforts
- Responsible for designing the platform and content to build a differentiated learning experience
- Delivered in-person and virtual 1:1, one-to-few, and one-to-many discussions to assess needs, gain feedback, test hypotheses and conduct learning sessions
Asst. Vice President - Learning & Development
MERCER Consulting India
Delhi
11.2013 - 02.2016
- Conceptualized developmental plans at the organizational level to meet business requirements; aligned them with service standards that drive business results.
- Directed talent through - succession planning at critical leadership layers and assessment development centers
- Established and ensured implementation of career progression framework for team members across business verticals
- Engaged with industry bodies for relevant domain certifications
- Contributed to identification of critical and high impact learning areas to groom and develop all levels of leadership
- Developed competency and need based behavioral interventions to create structured developmental paths for all career levels
- Oversaw sourcing and evaluating vendors for various areas of learning, within the scope of budget and defined quality standards
- Oversaw annual review of behavioral competencies and mapping of roles
- Monitored and drove learner engagement metrics across global operation and shared services
- Carried out business wide 360-degree feedback surveys and provided people insights for effective learning management
Senior Manager - L&D & Projects
Max India Group
Delhi
09.2010 - 10.2013
- Contributed to and influenced the prioritization of key quality improvement of project entries and process improvement of project opportunities driven by the learning team
- Facilitated continuous development of trainers and facilitators to support various learning initiatives across organization
- Identified training needs across levels by mapping skills to roles and comparing it to existing level of competencies
- Evaluated the effectiveness of learning activities in relation to business goals and suggested necessary changes
- Identified progressive tools and technology enablers to improve effectiveness of learning initiatives.
- Successfully contributed to launch of first level managers program
- Delivered behavioral training programs through blended learning methodology - eLearning, ILT and OJT
- Designed, developed, and implemented organization wide learning roadmap
- Contributed and supported to develop detailed project plans and estimations to task level, identify upcoming conflicts and resource gaps
Manager - Process & Systems Training
Max Life Insurance Company
Delhi, Kolkata
12.2008 - 06.2010
- Devised learning and development strategies to deliver customized solutions aligned with organizational needs.
- Identified performance gaps through needs assessments and focus group discussions.
- Developed content and delivered training programs on processes and systems.
- Collaborated with implementation team to manage change agenda across organization.
- Integrated program objectives with regular business reviews, including reporting structure and risk management.
- Facilitated periodic reviews with program leaders and steering committee to ensure alignment.
- Oversaw project planning and schedules, ensuring adherence to timelines.
- Reviewed and inspected projects for compliance with established standards.
Asst. Manager - Training
ICICI Prudential Life Insurance Company
Kolkata
09.2006 - 11.2008
- Headed corporate channel partner & bancassurance training for the eastern zone.
- Managed business relationship with banks and key distribution partners
- Ascertained training needs and scheduled training interventions appropriately
- Increased productivity through upskilling and refreshers based on detailed training need identification.
- Developed competency based selling workshop for high potentials managers and senior managers
- Organized career opportunity program for attracting and recruiting sales force in partnership with human resource team
- Played pivot role in formulizing a well-defined assessment mechanism of training programs to evaluate the impact and effectiveness
- Designed need-based content on products and financial markets in collaboration with content team
Team Lead - Training - CSD
Bharti Airtel Telecommunication Company
Kolkata
01.2005 - 09.2006
- Responsible for improvement of service level agreement of the customer experience team
- Monitored quality of the process & ensuring 100% accuracy on various parameters within the process.
- Supported development and application of guidelines, frameworks, and methodologies for a range of learning initiatives
- Training delivery on product, process & soft skills to CSD and other retail & operational departments.
- Designed and delivered train the trainer programs for partner (IBM)
- Instrumental in imparting customer service training and accent neutralization training programs for CSD functions
- Played an imperative role in designing of training and transition process of contact center to outsourcing partner (IBM)
Team Lead - Operations & Training
WNS Global Services
Pune
02.2002 - 12.2004
- Meeting and improvement of service level agreement of insurance processes
- Responsible for process & soft skills training for new and existing employees
- Responsible for over al training dashboards and MIS
- Played pivotal role in conducting final assessment and certifying customer and technical support executives.
- Consulted with the onshore clients on various process transition
Education
Executive MBA -
IIM - Lucknow
01-2025
Bachelor of Commerce -
University of Calcutta
06-2001
Higher Secondary -
West Bengal Council of HS
04-1998
ICSE -
Council For Indian School Certificate Examinations
04-1996
Skills
- Learning & Organizational Development
- Talent Management
- Performance Management
- Institutional Capacity Building
- Stakeholder Management
- Content Development and Designing
- Strategic Planning
- Training Need & Gap Analysis
- Project Management
- Human Resource Consulting
Certifications And Programs
- Life Underwriter Training Council Fellowship (LUTCF), American College of Pennsylvania, USA
- Certification on Facilitation Skills, Performance Advantage Group
- Workshop of Making Training Fun, Platinum One Learning Solution
- Certification on Instructional Design, Vyaktitva
- Workshop on Employee Engagement, 4 Education India, FEET Ltd
- Workshop- MBTI, Locai
- Certification on MAGIC Training Certification - Level I
- Certified Appreciative Inquiry Practitioner
- Workshop Performance Leadership Program, Neuro Leadership Group
- Workshop on Crucial Accountability, Ken Blanchard USA
- Workshop on Situational Leadership II, Ken Blanchard USA
- Workshop on Influencer, Ken Blanchard USA
Timeline
Associate Director, GCC India - Learning & Organization Development - Human Resource
WSP India Pvt. Ltd.
11.2022 - Current
Executive Manager - Talent Development - Human Resource
Deloitte Consulting India Pvt. Ltd.
12.2020 - 10.2022
Manager - Learning & Organization Development - Human Capital
PwC India Pvt. Ltd.
09.2017 - 03.2020
Senior Manager - Talent and Organization Development
TATA Consultancy Services
02.2016 - 07.2016
Asst. Vice President - Learning & Development
MERCER Consulting India
11.2013 - 02.2016
Senior Manager - L&D & Projects
Max India Group
09.2010 - 10.2013
Manager - Process & Systems Training
Max Life Insurance Company
12.2008 - 06.2010
Asst. Manager - Training
ICICI Prudential Life Insurance Company
09.2006 - 11.2008
Team Lead - Training - CSD
Bharti Airtel Telecommunication Company
01.2005 - 09.2006
Team Lead - Operations & Training
WNS Global Services
02.2002 - 12.2004
Executive MBA -
IIM - Lucknow
Bachelor of Commerce -
University of Calcutta
Higher Secondary -
West Bengal Council of HS
ICSE -
Council For Indian School Certificate Examinations
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