Sabyasachi Pattnayak

Cognizant Technology Solutions (support Projects)

10.2020 - Current

Provided immediate solutions to client/end user on run time errors based on Requirement.
Handled issues within SLA. Resolved all the issues within SLA
Supporting the end users on their day-to-day routine functionalities.
Changing the configuration, if required to meet the client requirement.
Handling the day-to-day issues of the business to understand the problem better. and communicate with the user.
Analyzing errors and preparing end user documents related to master data in SAP pricing, sales order & delivery processing, billing.
Tracking the tickets and quality of solutions provided by team members.
Working along with project team for upgrade activates.
Prepared functional specifications documents for ABAP developers.

Cognizant Technology Solution (implementation Project)

11.2019 - 09.2020

Involved in the implementation of the Accelerated SAP (ASAP) roadmap for Business Blue Print, Realization, Final preparation and GO-LIVE
Expert knowledge on sales order to Cash Sales Process, which Includes Major Business Process Like Pricing,Billing,Shipping, Availability Check, Credit Management, Partner Determination.
Collaborating with business stakeholders to understand and gather business requirements related to sales and distribution processes.
Creating functional specifications for custom developments or enhancements.
Configured and tested SD Organizational structure, Customer Master, Material Master, Condition records.
Developing and implementing customizations, as needed, to meet unique business requirements.
Collaborating with other SAP module teams ( MM, FICO) to ensure seamless integration.
Configuring interfaces and ensuring data consistency across modules.
Developing and delivering training programs for end-users and key stakeholders.
Providing training documentation and support during the training period.

PwC (Support Project)

10.2018 - 10.2019

Responding to and resolving day-to-day operational issues related to SAP SD.
Analyzing incidents reported by end-users and providing timely solutions.
Offering assistance to end-users in understanding and using SAP SD functionalities.
Providing training and guidance to users on new features or processes.
Making necessary configurations and customizations in the SAP SD module to meet business requirements.
Implementing changes as per approved change requests.
Participating in SAP SD enhancement projects to improve system functionality.
Maintaining documentation for configurations, custom developments, and support procedures.
Keeping documentation up-to-date with any changes made to the system.
Communicating effectively with end-users, and other IT teams.
Providing status updates and reports to management on the progress of support activities.

Summary