Playing Guitar and listening to Music
Sacchidanand Birajdar
Team Manager
Pune
Summary
I am seeking a position within any department where I can use my knowledge and skills to the organization’s benefit plus where I can learn new skills and enhance them. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 3 years of extensive leadership experience in Customer Service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Team Manager
Amazon
Pune
2019.10 - 2022.10
- Evaluated employee performance on weekly basis and coached and trained 20-25 team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Facilitated weekly meetings to communicate team performance goals and results.
- Conducted FGDs with the bottom quartile team members for each metric out of 12 and set clear expectations about their goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Handled employee retention and behavioral terminations.
- Supported employees with their queries related to payouts, leaves and exceptional cases.
- Coordinated with the support staff like QA, DART, CAP and RNR to resolve queries and complaints of the team members and got them resolved.
Resolution Specialist
Amazon
Pune
2018.04 - 2019.10
- Supported team of 10-15 in regards to the performance like quality, efficiency etc.
- Managed Shrinkage of a team of 20-25 employees and highlighted repeated absenteeism to team managers.
- Delivered daily and weekly performance reports like aux usage, quality, efficiency.
- Audited contacts to flag out non compliant contacts and coached the team members.
Senior Associate
Amazon
Pune
2017.01 - 2018.04
- Spoke to irate customers and communicated resolution to increase loyalty and establish relationships.
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Customer Service Associate
Amazon
Pune
2016.03 - 2017.01
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Informed customers about special promotions and provided detailed information for various products.
Education
Bachelor’s Degree - Mechanical Engineering
Sinhgad Institute of Technology
Lonavala 2011.08 - 2014.06
S.S.C -
Shri Mallikarjun Highschool
Solapur 2007.06 - 2008.06
Diploma - Mechanical Engineering
Government Polytechnic
Solapur 2008.06 - 2011.05
Skills
Excellent customer service and interpersonal skillsAlways curious to learn new skills and determinant to acquire them permanentlyInnovative approach towards troubleshooting issues in existing process and buildingAccustomed to flexible schedule, work load and working environment
Staff Management
Business planning
Written Communication
Interests
Reading Books
Motorcycle riding and travelling
Watching Sports, movies and web series
Timeline
Team Manager
Amazon
2019.10 - 2022.10
Resolution Specialist
Amazon
2018.04 - 2019.10
Senior Associate
Amazon
2017.01 - 2018.04
Customer Service Associate
Amazon
2016.03 - 2017.01
Bachelor’s Degree - Mechanical Engineering
Sinhgad Institute of Technology
2011.08 - 2014.06
Diploma - Mechanical Engineering
Government Polytechnic
2008.06 - 2011.05
S.S.C -
Shri Mallikarjun Highschool
2007.06 - 2008.06