Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sacchidanand Birajdar

Team Manager
Pune

Summary

I am seeking a position within any department where I can use my knowledge and skills to the organization’s benefit plus where I can learn new skills and enhance them. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 3 years of extensive leadership experience in Customer Service. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Team Manager

Amazon
Pune
10.2019 - 10.2022
  • Evaluated employee performance on weekly basis and coached and trained 20-25 team members, increasing quality of work and employee motivation.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Led employee relations through effective communication, coaching, training, and development.
  • Facilitated weekly meetings to communicate team performance goals and results.
  • Conducted FGDs with the bottom quartile team members for each metric out of 12 and set clear expectations about their goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Handled employee retention and behavioral terminations.
  • Supported employees with their queries related to payouts, leaves and exceptional cases.
  • Coordinated with the support staff like QA, DART, CAP and RNR to resolve queries and complaints of the team members and got them resolved.

Resolution Specialist

Amazon
Pune
04.2018 - 10.2019
  • Supported team of 10-15 in regards to the performance like quality, efficiency etc.
  • Managed Shrinkage of a team of 20-25 employees and highlighted repeated absenteeism to team managers.
  • Delivered daily and weekly performance reports like aux usage, quality, efficiency.
  • Audited contacts to flag out non compliant contacts and coached the team members.

Senior Associate

Amazon
Pune
01.2017 - 04.2018
  • Spoke to irate customers and communicated resolution to increase loyalty and establish relationships.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.

Customer Service Associate

Amazon
Pune
03.2016 - 01.2017
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Informed customers about special promotions and provided detailed information for various products.

Education

Bachelor’s Degree - Mechanical Engineering

Sinhgad Institute of Technology
Lonavala
08.2011 - 06.2014

S.S.C -

Shri Mallikarjun Highschool
Solapur
06.2007 - 06.2008

Diploma - Mechanical Engineering

Government Polytechnic
Solapur
06.2008 - 05.2011

Skills

Excellent customer service and interpersonal skillsundefined

Interests

Playing Guitar and listening to Music

Reading Books

Motorcycle riding and travelling

Watching Sports, movies and web series

Timeline

Team Manager

Amazon
10.2019 - 10.2022

Resolution Specialist

Amazon
04.2018 - 10.2019

Senior Associate

Amazon
01.2017 - 04.2018

Customer Service Associate

Amazon
03.2016 - 01.2017

Bachelor’s Degree - Mechanical Engineering

Sinhgad Institute of Technology
08.2011 - 06.2014

Diploma - Mechanical Engineering

Government Polytechnic
06.2008 - 05.2011

S.S.C -

Shri Mallikarjun Highschool
06.2007 - 06.2008

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Sacchidanand BirajdarTeam Manager