Sacchin Vignesh Shanker
Bangalore
Summary
Dynamic compliance professional with extensive experience at global companies, excelling in transaction monitoring, and KYC procedures. Proven decision-making skills and creativity in analyzing complex data to detect suspicious activities. Adept at training teams and enhancing processes, ensuring regulatory compliance while fostering a collaborative environment.
Overview
9
9
years of professional experience
Work History
Advisor II
Concentrix Pvt Ltd
Bangalore
07.2025 - 12.2025
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Assisted customers with inquiries using Atlassian software for effective support.
- Resolved customer issues through active listening and effective communication techniques.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Created detailed reports on customer feedback for management review.
- Conducted follow-ups with customers to ensure resolution of their concerns was satisfactory.
Senior Analyst
Teleperformance India Pvt Ltd
Chennai
07.2022 - 07.2024
- Responsibilities to check from KYC (Dante), EDD, and TM work in RBI for the alerts triggered, and send them to FIU if 'Rejected'.
- Generally, after activating the queue, I have to work on the alert triggered, and analyze how it was triggered, where it was triggered, and when it was triggered for the customer.
- After analyzing, I will start proceedings on whether to approve or reject the customer.
- Checking the whole transaction of the customer from the start date to the till date.
- Checking the customer KYC documents, photo, geographical address, based on country risk (high, medium, and low).
- KYC checking and documents presented by the customer to validate the annual (SOI, SOF, and SOW/Year) for EDD procedures.
- The alerts triggered for the transaction whether to be approved or rejected based on the concerns or red flags found.
- Raising JIRA tickets for queries.
- 360-degree analysis, enhance due diligence, end-to-end process.
- Adverse media search (screening) – Google Search 'Open Search.' If hits are found, we will go with the formulas given by Revolut and raise a ticket for the concerned team.
- If the user has some major red flags, such as 'quick money movement, money mule activities, fraud in KYC, sending illegal money to other people, etc.,' we used to reject the user with 'UAR' and send it to FIU.
Process Associate
Archtech Infoys Pvt Ltd
Chennai
01.2021 - 06.2022
- Processed daily payment transactions accurately and efficiently.
- Managed payment records using financial software and spreadsheets.
- Assisted customers with inquiries using CRM software for effective support.
- Assisted in reconciling accounts to ensure accurate financial reporting.
- Trained new staff on payment systems and operational protocols.
- Communicated effectively with team members to streamline workflows.
- Assisted customers with setting up direct debit payments for recurring bills.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Provided product information and troubleshooting guidance to improve customer satisfaction.
- Conducted follow-ups with customers to ensure resolution of their concerns was satisfactory.
Operation Processor 1
Wells Fargo India Pvt Ltd
02.2018 - 12.2020
- Responsibilities to sanction the loan for the customer and send it to the Accounts and Finance Dept.
- Verifying the customer KYC documents and sending them to the Rever panel to store.
- If additional documents are needed, please ask via 'Mail' or 'Chat Tool'.
- Verifying the customer name for screening purposes on open search – 'Google Search.' If it hits any negative results, we will send it to the concerned team.
- KYC verification process is done on AML/CTF procedures.
Full Time Job
Equitas Small Finance Bank Pvt Ltd
08.2016 - 11.2017
- Responsibilities to open a CASA account and complete Corporate KYC with the help of CRM tools.
- Verifying the KYC of customer documents, such as individual documents and corporate documents like public limited companies, private sectors, trusts, associations, partnerships, LLPs, etc.
- All documents are handled in CRM tools.
- Adverse media check in CRM.
Education
B.COM - Information System Management
Ramakrishna Mission Vivekanandha College
01.2016
Skills
- Creativity
- Decision making
- Transaction monitoring
- Problem solving
- Teamwork
- Quick learner
- Floor support
- KYC procedures
Hobbies and Interests
- Anime
- Movies and Web Series
Timeline
Advisor II
Concentrix Pvt Ltd
07.2025 - 12.2025
Senior Analyst
Teleperformance India Pvt Ltd
07.2022 - 07.2024
Process Associate
Archtech Infoys Pvt Ltd
01.2021 - 06.2022
Operation Processor 1
Wells Fargo India Pvt Ltd
02.2018 - 12.2020
Full Time Job
Equitas Small Finance Bank Pvt Ltd
08.2016 - 11.2017
B.COM - Information System Management
Ramakrishna Mission Vivekanandha College