Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Sachche Kumar Mishra

Member Customer Success
Kandiwali (W),Maharashtra

Summary

A Complete Professional with 3 Years of experience in SaaS based Product implementation, Marketing / Loyalty & Analytics Software, Account Integration with 1800 projects onsite & remotely in India & Overseas.

Received "Top Service Award-2019" & " Rahul Dravid Award-2020" for completing 500 outlets implementation for US based MNC QSR Restaurant chain in a span of 3 months with only having team of 5 people & 77% reduced projects onboarding cost.

Overview

2
2
Languages
7
7
years of post-secondary education
5
5
years of professional experience

Work History

Implementation Specialist

POSist Technologies Pvt. Ltd
New Delhi, India, India
10.2017 - Current
  • Designation – Member Customer Success - Implementation Role:.
  • Accountable for the assigned Projects related to implementation of software solutions to restaurants and hotels.
  • Check the restaurant menu and inventory list and suggest the proper data management to restaurants teams in order to get the correct report and analytics and also feed it in the software in the required format for billing & inventory management operations.
  • Define the user roles, controls and set the escalation matrix in order to align the proper operation process.
  • Complete the Cloud Kitchen online order integration if any restaurant is opted for that.
  • Profile Summary.
  • Implement the accounting integration & analytics software and provide training to CEO, CFO, Operations Head, Marketing Team etc.
  • After completing the project take the sign off from all the stake holders.
  • Work with development team for any escalated issues, bugs and feature requests.
  • Work with Key Account manager for the accounts review.
  • Work with Support managers for any escalated issues.

Engineer

Sunrator Technologies LLP
, New Delhi
06.2016 - 10.2017
  • On Site Visit, Implementation of project, Preparation of daily progress report, Preparation of DPR and site survey Report, Make offers and proposal to enhance company business.
  • Project : 10 MW Solar Power Plant of M/s SunNwind Infra Energy Pvt Ltd.(UP) - Site Supervising of PV installation - System proposal design and calculations.

Education

B.Tech -

Sikkim Manipal Institute Of Technology
Sikkim
04.2012 - 04.2016

XII -

Bihar Board
04.2010 - 04.2012

X -

Bihar Board
04.2009 - 04.2010

Skills

Problem Solving, Leadership, Collaboration, Strong Work Ethic, Time Management, Critical Thinking, Self-Confidence, Handling Pressure, Creativity, Troubleshooting, Customer Handling

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Accomplishments

Accounts which I have implemented from planning to execution :

  • Degustibus Hospitality( All Brands )
  • Khospitality ( All Brands )
  • Firstfiddle Hospitality( All Brands in Mumbai)
  • Sbarro
  • Lite Bite Food
  • Royal Enfield
  • Belgium Waffle
  • Taco Bell India
  • Jammies Pizzeria And many more hospitality companies.

Awards :

  • Top Service Award -2019
  • Rahul Dravid Award - 2020

Additional Information

Father's Name : Mr. Ashok Kumar Mishra

Mother's Name : Mrs. Kalandi

Age : 24 Years (17/01/1996)

Permanent Address : H.N.- 43, Lane No.-1, Manpur Mathiya, Bettiah (Bihar)

Martial Status : Single

Timeline

Implementation Specialist

POSist Technologies Pvt. Ltd
10.2017 - Current

Engineer

Sunrator Technologies LLP
06.2016 - 10.2017

B.Tech -

Sikkim Manipal Institute Of Technology
04.2012 - 04.2016

XII -

Bihar Board
04.2010 - 04.2012

X -

Bihar Board
04.2009 - 04.2010

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Sachche Kumar MishraMember Customer Success