Sachidananda MC

• Championed the adoption of new technologies, streamlining workflows and enhancing overall efficiency.
• Led employee performance reviews, aligning individual goals with organizational objectives.
• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
• Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
• Created monthly reports detailing accounts receivable performance metrics for senior management review.
• Collaborated with cross-functional teams to resolve billing disputes, increasing customer satisfaction levels.

• Improved system efficiency by implementing new MIS solutions and streamlining processes.
• Developed comprehensive training programs to ensure staff proficiency in MIS applications.
• Collaborated with cross-functional teams to address business challenges and drive process improvements.
• Streamlined reporting processes by automating data collection and analysis tasks.
• Managed IT projects for successful completion, on time and within budget.
• Oversaw vendor relationships for optimal service delivery, contract negotiation, and cost savings.

Held a contractual position as Operations Manager with Infosys BPM Ltd.

• Managed operations in Property and Casualty insurance ensuring adherence to KPIs with team of 60+ members, team leaders and lead associates.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.

• Managed P&C Underwriting and Other commercial lines insurance process.
• Conducted performance reviews each quarter, offering praise and recommendations for improvement.
• Facilitated effective change management strategies during process transitions or technology implementations to minimize disruptions.
• Optimized scheduling practices for maximum workforce efficiency, balancing workloads across team members fairly.
• Located and resolved problems with team production and performance to maintain consistent quality levels.

• Increased customer loyalty through the development of tailored loyalty programs and personalized marketing efforts.
• Enhanced customer engagement through the creation of compelling content for website, blog, and social media platforms.
• Crafted compelling press releases leading to increased media coverage and public interest in company news stories.
• Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.