Sachidananda Mohanty

Title : Service Delivery Platform
Client : AT&T

Project Synopsis:
SDP(Service Delivery Platform)s are commonly considered for the Telco type environments as a core system which interconnects the customer's access and network infrastructure with the OSS systems and BSS systems. SDPs in this context are usually associated to a particular service regime such as mobile telephones or for converged services.
SDPs often require integration of telecom and IT capabilities and the creation of services that cross technology and network boundaries. SDPs available today tend to be optimized for the delivery of a service in a given technological or network domain (e.g. web, IMS, IPTV, Mobile TV, etc.). They typically provide environments for service control, creation, and orchestration and execution, as well as abstractions for media control, presence/location, integration, and other low-level communications capabilities. SDPs are applicable to both consumer and business applications.

• Perform day-to-day operations including health checks and maintenance activities in support of application
• Monitor ticket queues, including tickets generated from alarms (automated)
• Monitor & resolve all tickets in our queue and resolve them as per SLA
• Communicating with client's/end users towards issue resolution
• Monitoring file processing and daily running jobs
• Documenting all resolutions of repetitive issues and updating Run Book
• Managing shift transitions
• Responsible for assigning tickets to Application SMEs / Other groups
• Responsible to communicate status of ticket
• Tracking ticket to its closure
• Analyze impact of planned patch upgrade / outage
• Good Knowledge ITIL v3 framework
• Trouble shooting, issue resolving
• Involve in bridge calls depending upon criticality of issues
• Have done Monitoring setup as per business requirements, to get alert emails
• Involved in Daily Standup Call with Lead and Manager.

Title : Power Agent (SBM)
Client : State Bank of Mauritius (SBM)

Project Synopsis:

State Bank of Mauritius (SBM) has a growing international presence. SBM connect external devices such as POS terminals, ATMs and integrate with electronic and mobile payments with Power Agent from IBM, any issuer, acquirer, and processor can manage the fast-moving payments landscape and deliver the best levels of service to their customers.
Power Agent helps SBM to monitor end to end transactions which is going through the ATM, POS, ECOM and Mobile Banking. It’s also provided simplify siloed systems and orchestrate activities through a single platform and delivered quantifiable benefits almost immediately with the help of three major component PAB (Power Agent Back Office), PAF (Power Agent Front End) and PAM (Power Agent Monitoring Systems).

• Provide end-to-end support to clients.
• Retrieve the application logs to find the issue.
• Promptly notify any critical issue and coordinate with concerned teams and follow up on resolution
• Resolve tickets using ServiceNow Tool within SLA time.
• Tracking ticket to its closure.
• Performing EOD in Payment domain, execute payment files and checking transaction logs in daily basis.
• Extensively worked in production support like resolving issues like Payment block, Cards block and monitoring transaction issue.
• Good Knowledge ITIL Process framework
• Trouble shooting, issue resolving.
• Involve in bridge calls depending upon criticality of issues.
• Have done Monitoring setup as per business requirements, to get alert emails.
• Involved in Daily Standup Call with Lead and Manager