Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Professional Programs
Demonstrated Competencies
Timeline
Generic

Sachien Paliwal

Mumbai

Summary

Dynamic leader with extensive experience in strategic planning and delivery management at Mirae Asset Sharekhan Education. Successfully led migration to a new LMS, resulting in improved student engagement and operational efficiency. Skilled in stakeholder management and driving business excellence, consistently fostering high-performing teams to surpass objectives.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Head – Content Management System / Head – Student Support and IT

Mirae Asset Sharekhan Education
12.2018 - Current
  • Handling 3 teams, Premium Student Support, Retail Student Support and IT comprising of 30 plus team members.
  • Overseeing daily operations, managing escalations, upscaling as per business needs.
  • Creating and implementing strategies to improve Registration and Attendance.
  • Restructuring Retail and Premium courses as per evolving market needs.
  • Collaborating with Sales head and CEO to build the retail funnel for premium solutions.
  • Did migration from a Learning Management System (Mindscroll – SAAS based) to OTT platform (Contus Vplayed – on premise perpetual license).
  • Played a lead role in setting up MoneyFLIX platform and processes involved.
  • Interfacing with Sharekhan IT for various clearances as MoneyFLIX implementation was a non-banking/broking platform and this being the first cloud implementation.
  • Also led the opportunity during crisis when we had to move from MyOTA platform, evaluated few products and shortlisted Alphalearn LMS, Sharekhan Education(AlphaLearn LMS in background) went live within 3 weeks and still running smoothly with all Premium/Retail courses and student management being managed since almost 5 years now.

Head - Customer Success

ZingHR
11.2016 - 03.2018
  • Monitoring customer satisfaction and ensuring steps to enhance, in case of any gap.
  • Managing a team of approximately 30 resources, across presales/implementation and support departments.
  • Conducting daily/periodic stand-up meetings to resolve any bottlenecks and provide feedback to product team for bugs/issues to be handled on priority.
  • Handling steering committee meetings with key customers.
  • Ramping up implementation/product resources to speed up certain feature requests or any other justified business requirement, which also adds product value.
  • Focused discussions with senior management around the current HR trends/other product offerings and what will add value to product roadmap.
  • Contributing to business development through active participation in the lead to closure process.

Technical Manager West

C&S System Technologies Pvt. Ltd.
02.2011 - 01.2016
  • Company Overview: Mahindra Satyam Group Company, February 2011 merged in to Mahindra Satyam and then in to Tech Mahindra
  • Headed the pre and post sales activities including presentations, demos, POC’s, providing technical inputs on RFP / tenders, implementation and consulting activities.
  • Served as a part of the core team reporting to the CEO and accountable for taking strategic decisions, evaluating technology partners and discussing pipeline reports with the Sales team.
  • Conducted management review meetings to ensure effective delivery and operational excellence within technical team for West India.
  • Managed application managed services team for large BFSI enterprises.
  • Accountable for conducting process and configuration workshops.
  • Mahindra Satyam Group Company, February 2011 merged in to Mahindra Satyam and then in to Tech Mahindra

Lead – ROW/APAC Talent Management Business

Tech Mahindra
11.2006 - 01.2016
  • Participating in account mining and coordinating with sales team to bring new business.
  • Leading the overall strategic and tactical direction for APAC/ROW region for talent management practice part of Human Capital Management division.
  • Evaluating and partnering with technology and product partners in the Human Capital / Talent Management space.
  • Supervising day-to-day operational matters related to consulting, building solutions, delivery, sales and business operations.
  • Developing focused teams on business objectives and tracking progress to ensure account deliveries meeting or exceeding customer expectations.
  • Understanding and coordinating client’s needs / enhancements, customization of product accordingly and consult with technical team to provide solutions as per the delivery schedules.
  • Analyzing business portfolio and designing performance dashboards and other business classification, selection and prioritization metrics.
  • Keeping the activities focused on the business change objectives by suggesting a framework for senior management to direct as well as manage the change process.
  • Holding review meetings to monitor progress of the project as per schedule / budgets and ensuring timely completion and delivery of project to the client.
  • Engaging and coordinating business analysis sessions for understanding business processes and mapping them to required end state.
  • Conducting process and configuration workshops for human capital / talent management solution implementations.

Project Manager / Coordinator

M-Tech Systems
02.2003 - 06.2005
  • Oversaw gamut of tasks including managing end-to-end delivery of projects, integrating project plans, establishing procedures and systems for managing and tracking projects and monitoring progress of the projects.
  • Consolidating and analysing profitability, revenue, margins, billing rates and utilization and ensuring projects meet budgeted financial objectives including revenue and margin.

Sr. Programmer / System Administrator

Nexus Infomedia
07.2001 - 01.2003
  • Analyzed business requirements to identify effective solutions for customer needs.
  • Collaborated with team members to develop new features aligned with customer specifications.

Sr. Software Trainer

Zap Infotech
08.2000 - 06.2001

Education

Master’s in Business Administration - IT

Sikkim Manipal University
01.2009

Diploma in Computer Technology -

Maharashtra State Board of Technical Education
01.2000

Skills

  • Strategic Planning
  • Delivery Management
  • Client Engagement
  • Employee Engagement
  • Program Management
  • Resource Management
  • Business Process Automation
  • Stakeholder Management
  • Business Excellence
  • People Management

Personal Information

Date of Birth: 06/01/77

Certification

  • SAP certified SuccessFactors Presales Associate
  • Brain Bench Certified Programmer / Analyst Aptitude
  • Sun certified Java 2 Programmer

Professional Programs

  • Executive Development Program in HR Management, XLRI, Jamshedpur, 2018
  • Executive Program in Management with Specialization in HR and Marketing, S.J.SOM, IIT Bombay, 2013

Demonstrated Competencies

  • Strategic Planning
  • Delivery Management
  • Client Engagement
  • Employee Engagement
  • Program Management
  • Resource Management
  • Business Process Automation
  • Stakeholder Management
  • Business Excellence
  • People Management

Timeline

Head – Content Management System / Head – Student Support and IT

Mirae Asset Sharekhan Education
12.2018 - Current

Head - Customer Success

ZingHR
11.2016 - 03.2018

Technical Manager West

C&S System Technologies Pvt. Ltd.
02.2011 - 01.2016

Lead – ROW/APAC Talent Management Business

Tech Mahindra
11.2006 - 01.2016

Project Manager / Coordinator

M-Tech Systems
02.2003 - 06.2005

Sr. Programmer / System Administrator

Nexus Infomedia
07.2001 - 01.2003

Sr. Software Trainer

Zap Infotech
08.2000 - 06.2001

Master’s in Business Administration - IT

Sikkim Manipal University

Diploma in Computer Technology -

Maharashtra State Board of Technical Education

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Sachien Paliwal