Sachiin Khhavle
Beverage Manger
Mumbai
Summary
Oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a proficient management.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Beverage Manager
Taj Lands End
Mumbai
11.2019 - Current
- Negotiated with vendors and suppliers to reduce costs and achieve profitability.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Identified customer needs to respond proactively to concerns, boosting customer satisfaction scores 80%
- Reduced food, liquor and supply costs 6% by implementing standards and inventory control.
- Appraised performance of 15 -member team to provide feedback, improving productivity .
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Trained, supervised and motivate employees to enhance customer service and encourage repeat business.
- Implemented new drink policies, reducing over-pouring.
- Audited food and beverage inventory and cost control systems and processes to keep tabs on usage and prevent shrink.
- Promoted company in local community through word-of-mouth, social media and special events.
- Appraised performance of member team to provide feedback, improving productivity
- Identified customer needs to respond proactively to concerns, boosting customer satisfaction scores
- Analyzed beverage consumption trends, preparing subsequent action plans to maintain product freshness and consistent inventory levels.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Maintained highest standards for beverage quality and service.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
Brewery Manager
Smaaash Entertainment PVT LTD
Mumbai
01.2017 - 06.2019
- Checked specific gravity and pH of batches.
- Assigned daily work tasks and set weekly schedules.
- Supported marketing, customers service and delivery processes with subject matter expertise.
- Adhered to good manufacturing practices and standard operating procedures.
- Sorted final products according to specified regulatory, customer or company standards.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Provided professional services and support in a dynamic work environment.
- Brewed beers in facility producing in excess of 5000 ltr barrels per month
- Located and corrected different operational problems and mechanical faults to maintain production levels.
Bar Manager
Four seasons hotel & resorts
Mumbai
09.2008 - 10.2016
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Bachelor of Science - Hotel Management
06.2003 - 03.2006
Skills
Strategic planning
Customer service background
Marketing
Beverage pricing
Public speaking
Critical Thinking
Recruitment
Cultural Awareness
Cost controls
Timeline
Beverage Manager - Taj Lands End
11.2019 - Current
Brewery Manager - Smaaash Entertainment PVT LTD
01.2017 - 06.2019
Bar Manager - Four seasons hotel & resorts
09.2008 - 10.2016
INSTITUTE OF HOTEL MANAGEMENT CATERING TECHNOLOGY - Bachelor of Science, Hotel Management
06.2003 - 03.2006