Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Mother India Helpline
Mohali, India
01.2023 - 04.2024
Understood and followed oral and written directions
Identified needs of customers promptly and efficiently
Planned and completed group projects, working smoothly with others
Provided technical support to customers experiencing difficulties with the website
Identified areas of improvement on the website to enhance user engagement levels.
Customer Service Executive
Fusion Outsourcing & Services
03.2022 - 12.2022
Provided prompt and courteous service to customers via phone, email, and chat
Resolved customer complaints in a timely manner while maintaining professional attitude.
Sales Supervisor
Fusion Outsourcing & Services
04.2021 - 02.2022
Developed and implemented sales strategies to increase customer base
Planned and coordinated staff training sessions for new and existing employees
Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives
Created monthly reports on regional sales performance and presented to upper management.