Sachin Bandekar

• Handling sales and service of analytical instruments like Shimadzu make TOC, ESCO make Biosafety safety Cabinet, Fumehood, Vivagen make Water purification system and TSI make Air particle counter.
• Handling all of Goa region and looking after AMC and Spares.
• Performed root cause analysis on recurring problems encountered by customers.
• Resolved customer complaints in a timely manner.

• Responded promptly to customer inquiries regarding product usage or technical issues of Clean room instruments like Air Particle Counters.
• Implemented preventive maintenance schedules for various machinery to ensure operational efficiency.

• Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve issues.

• Following standard procedures for proper escalation of unresolved issues to R&D and Production team.

• As seasoned engineer with expertise in dissolution apparatus(standalone, Automated, Semi-online,True online),PH meters, Conductivity meters,Hardness tester, Melting range apparatus, Disintegration tester I have successfully trained and led team of engineers in installation and servicing of these critical instruments on customer sites.
• I bridge gap between the engineers, production team and R&D team, bringing a unique perspective as a formal engineer with experience in demonstrations.

• Handled service and maintenance of analytical instruments like GE makeTOC analyzer