Sachin Baria
Ahmedabad
Summary
Dynamic professional with a proven track record in MIS Reporting & Dashboard Preparation and exceptional Customer Service Management, honed across roles at L&T IDPL and DMart. Excelled in enhancing operational efficiency and team cohesion, achieving significant process improvements. Skilled in strategic planning and cross-functional coordination, consistently delivering above expectations.
Overview
13
13
years of professional experience
Work History
Sr. Officer Cash
DMart (Avenue Supermarts Limited)
Ahmedabad
09.2022 - Current
- To ensure accurate, smooth and quick billing for the Customers as per the set standard processes
- To help the Customers, to listen & solve their complaints and to record their valuable feedback/suggestions
- To train new Cashiers on the Cashiering process
- To plan and delegate the counters at the beginning of the day/shift through Briefings in order to achieve maximum efficiency
- To ensure a smooth handover procedure and safety of the Sales Cash
- To assist and provide necessary support to the Cashiers whenever needed
- To supervise effectively to avoid any untoward incidences at the Cash Counter
- To ensure cleanliness, hygiene and safety of the Cash area
- Optimal utilization of all SA's depending on Buying cycle, Weekends, Holidays, Festivals
- Ensures proper ROTA management on a daily, weekly and monthly basis
- Timely intimation to ASM and SM if recruitment gaps appear
- Raise alarm on shrinkage patterns
- Ensure that the floor is ready before store opens and closely monitor Hygiene, FIFO, timely refilling, proper display & correct price boards to provide customer satisfaction & convenience
- Provide support to Manager during Process Audit & Stock Audit
- In absence of Manager has to do store opening and oversee cash hand over to bank/ collection agency
Supervisor Cash
L&T IDPL (IndvIT Service Limited)
Pali
05.2016 - 09.2022
- Company Overview: Project: Invit IDPL - Beawar Pali Pindwara Tollways Ltd
- (Rajasthan)
- Cash Collection & Management, Reconciliation Banking Activity
- Managed 60+ Team, Effective Supervision of operational Activities
- Responsible for account reconciliation which includes daily verification and correction of all monetary account
- Completes all opening and closing procedures including banking, corrections and Payroll
- Preparing Reconciliation sheet & submission to PLM and ensuring cleanliness of the lanes, booths and control room
- Collating, analyzing and documenting a wide variety of monthly MIS reports of the assigned project including Fastag Reconciliation Reports (Charge Back, Fastag Violation, Monthly Sign-off Reports)
- Generating organization-wide departmental reports through MS Suite
- Managing and maintaining an updated knowledge of entire spectrum of activities related to toll plaza operations as per standard manual
- Improving operating processes, workflow, connections and activities across the operational area to enhance revenue
- Managing end-to-end reconciliation of shift collections as per established SOPs
- Checking and completing shift transaction processing in all respects and ensuring that there is no revenue loss
- Working in close coordination with Toll Collectors, Lane Assistants and POS Operator to ensure seamless operations and maximum secure transactions
- Validating and troubleshooting all issues related to Fastag & erroneous images captured
- Ensuring rules and regulations are followed and acting as a primary contact for all complaints & grievances
- Tracking and validating all audit errors from lane transaction on validation/MIS system
- Verifying and authorizing only valid exemptions and ensure minimum violations
- Project: Invit IDPL - Beawar Pali Pindwara Tollways Ltd
- (Rajasthan)
Admin Executive (Off Roll)
L&T IDPL Pvt. Ltd.
Gujarat
11.2011 - 05.2016
- Company Overview: Project Name: HSTL, Gujarat
- Steered all activities related to securing work orders; maintained end-to-end records of Work Order and Purchase Order
- Performed billing, collection and reporting activities according to specific deadlines
- Rendered proactive assistance to the Project Head and helped streamline day-to-day administrative functions including data collation, reporting & presentation
- Prepared daily/weekly/monthly reports of toll operations and other ad-hoc reports as required by the Manager
- Resolved all queries, incidents and chargeback disputes placed by customers in the absence of SIC
- Project Name: HSTL, Gujarat
Education
B.A. -
Gujarat University
PTC (Primary Teacher Certificate) -
Secondary Education Board
GandhinagarIntermediate -
G.S.E.B.
GujaratMatriculation -
G.S.E.B.
GujaratMBA - Operation And Production Management
Suresh Gyan Vihar University
JAIPURSkills
MIS Reporting & Dashboard Preparation
- Customer Service Management
- Collections Management
- SLA Management
- General Administration
- Cash Management
- Process Improvement
- Cross-functional Coordination
- Team bonding
- Strategic planning
- Documentation and reporting
- Operations management
- Human resources management
Awards
- Award for best performance, Toll Operations, 2018-2019
- Award for best performance, Toll Operations, 2021-2022
Languages
- English
- Hindi
- Gujarati
Personal Information
Date of Birth: 02/06/1992
Timeline
Sr. Officer Cash
DMart (Avenue Supermarts Limited)
09.2022 - Current
Supervisor Cash
L&T IDPL (IndvIT Service Limited)
05.2016 - 09.2022
Admin Executive (Off Roll)
L&T IDPL Pvt. Ltd.
11.2011 - 05.2016
B.A. -
Gujarat University
PTC (Primary Teacher Certificate) -
Secondary Education Board
Intermediate -
G.S.E.B.
Matriculation -
G.S.E.B.
MBA - Operation And Production Management
Suresh Gyan Vihar University
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