SACHIN BHAJIBHAKARE
Mumbai
Summary
Decisive, energetic, and results-oriented project management professional with over 1.5 decades of experience in software development implementation, and program delivery management and a strong understanding of and experience with Agile and SCRUM, waterfall project management practices. Proven ability to lead and manage complex programs and projects from inception to completion. Collaborating with multiple teams and vendors in various locations to ensure program project objectives are met within the triple constraints. Over 10 years of Product Management for building Agile development framework, responsible for representing the customer or stakeholder needs and ensuring the development team creates a valuable product in banking functions and Implementation of (Lending Solutions- Loan Origination System, Loan Management System, Core Banking , Anti money Laundering, Migration)
Overview
16
16
years of professional experience
Work History
Consultant /Project Manager
Kiya.ai
12.2018 - Current
- Company Overview: Infrasoft Technologies
- Managing international project for migration of Core banking services, Lending Solutions and AML
- Tracking the entire project which includes daily scrum call, week's status and monthly status internal and external
- Tracking the milestones as per the contract and generating the invoice for the milestone
- Ensuring the invoices raised are cleared by the client with a defined timeline
- Travelling onsite is and when required for attending Steerco meetings with client's senior management and for new business purposes.
- Infrasoft Technologies
TEAM LEADER PROJECT: SERVICE DELIVERY (HELPDESK) CORE BANKING
C-Edge Technologies ltd.
06.2014 - 12.2018
- Company Overview: A TCS-SBI Joint Venture
- Supervise and guide helpdesk team members, ensuring they provide excellent customer service
- Conduct regular team meetings to review performance, share updates, and address any issues
- Ensure the helpdesk team delivers high-quality support to all customers
- Address escalated customer issues and complaints, providing timely and effective resolutions
- Monitor customer satisfaction levels and implement improvements based on feedback
- Track team performance metrics such as response times, resolution rates, and customer satisfaction scores
- Prepare and present regular performance reports to senior management
- Identify areas for improvement and implement strategies to enhance team performance
- Provide ongoing training and development opportunities for helpdesk team members
- Ensure team members are up to date with the latest product knowledge, troubleshooting techniques, and customer service skills
- Mentor and coach team members to help them achieve their individual performance goals
- Review and optimize helpdesk processes and procedures to improve efficiency and effectiveness
- Allocate resources effectively to handle high volumes of support requests
- Coordinate with other departments to address complex technical issues that require cross-functional collaboration
- Maintain a comprehensive knowledge base for use by the helpdesk team and customers
- Encourage team members to contribute to and update the knowledge base regularly
- Oversee the logging, tracking, and resolution of incidents and service requests
- Ensure that recurring issues are identified, analysed, and resolved to prevent future occurrences
- Implement quality assurance processes to ensure consistent and high-quality service delivery
- Develop and enforce service level agreements (SLAs) to ensure timely and effective customer support
- A TCS-SBI Joint Venture
IT Engineer & AIE (Application Interface Executive)
CMC ltd
02.2012 - 05.2014
- Company Overview: Subsidiary of Tata Consultancy Services
- Maintain communications with end users during problem resolution process.
- Using provided documentation, tools and techniques to research questions and to determine and resolve technical hardware and software issues.
- Manages help desk ticketing system and logging all help desk interactions.
- Maintain hardware and software inventory.
- Maintains software licenses and service contracts. Coordinating the timely repair of hardware equipment covered by third-party vendor maintenance agreement.
- Use Company processes to distribute software as appropriate to workstations around the network.
- Maintains office systems security, all the IT assets and reporting to the Regional Manager on a weekly, monthly and quarterly basis.
- Coordinate with the Internet Service Providers (ISP) and other service providers for all service-related issues.
- Subsidiary of Tata Consultancy Services
IT Executive
NELITO SYSTEMS LTD
06.2009 - 02.2012
- Company Overview: A TATA GROUP COMPANY
- Online support for B@ncs24 software to CBS branches of Allahabad Bank.
- Providing End User Trainings to Bankers in FNS. (core banking software- BANCS@24)
- Hardware Support for CBS Branches (Branch Server, Printers.)
- A TATA GROUP COMPANY
Application support Engineer (Finacle)
Development Credit Bank
06.2010 - 07.2011
- Worked as a L1 Finacle helpdesk executive at DCB Helpdesk.
- Utilizes the knowledge of banking and Finacle software resolves the issue of branches related to Application software functionality on priority basis.
- Retrieves the data from Database using SQL at back end to resolve the issues of branches.
- Provides the solution by mail, telephone, VNC, Ticketing.
Education
Master of Computer Application -
Garden City College
Bangalore01.2008
Bachelor Of Science -
Dyansadhana College
Mumbai01.2004
Higher Secondary -
Maharashtra Board
Mumbai01.2000
SSC -
Maharashtra Board
Mumbai01.1998
Skills
- MS Office
- Oracle SQL
- SQL/PLSQL
- Project Management
- Core Banking Solutions
- Digital Payment Channels
- Agile Methodologies
- Scrum Methodologies
- Risk Management
- Budget Management
- Regulatory Compliance
- Stakeholder Management
- Team Leadership
- Process Optimization
- Vendor Management
- Strategic Planning
- Deliverable tracking
- Project development and lifecycle
- Team bonding
- Systems implementation
Accomplishments
- Twice awarded with Outstanding Performer.
- Awarded with star employee of the Quarter.
Languages
- Marathi
- English
- Hindi
Personal Information
- Date of Birth: 08/07/82
- Nationality: Indian
- Marital Status: Single
Timeline
Consultant /Project Manager
Kiya.ai
12.2018 - Current
TEAM LEADER PROJECT: SERVICE DELIVERY (HELPDESK) CORE BANKING
C-Edge Technologies ltd.
06.2014 - 12.2018
IT Engineer & AIE (Application Interface Executive)
CMC ltd
02.2012 - 05.2014
Application support Engineer (Finacle)
Development Credit Bank
06.2010 - 07.2011
IT Executive
NELITO SYSTEMS LTD
06.2009 - 02.2012
Master of Computer Application -
Garden City College
Bachelor Of Science -
Dyansadhana College
Higher Secondary -
Maharashtra Board
SSC -
Maharashtra Board
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